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- Location
- George Town Penang Malaysia
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 16, 2026
About Coach
Coach is a New York–born luxury fashion house renowned for its leather goods and contemporary accessories. The brand is part of the Tapestry portfolio and combines artisanal craftsmanship with accessible, modern design. As an employer, Coach emphasizes product knowledge, elevated customer service and omnichannel retailing within a global network of boutiques.
Coach is hiring a Sales Associate for its Gurney Plaza store in George Town, Penang. The role combines luxury retail service, omnichannel selling and clienteling using mobile POS and social selling tools to achieve individual and store sales targets.
Role & Responsibilities
- Act as the front-line ambassador for the Coach brand, consistently delivering the Coach Guide to Style and Service standards.
- Provide personalized styling and product expertise to build lasting client relationships and encourage repeat business.
- Drive sales through cross-selling, upselling and tailored recommendations; develop and execute personal sales plans to meet individual and store KPIs.
- Use mobile POS, clienteling tools and social selling (including short-form video and live-stream demonstrations) to capture client data and convert sales.
- Perform daily operational tasks including cash wrap, inventory processing, replenishment, visual merchandising and efficient transaction processing (purchases, returns, exchanges, online pickups).
- Support inventory cycles: receive shipments, stock shelves, manage product movement and maintain a tidy, organized sales floor and stockroom.
- Adapt selling techniques to manage multiple customers and changing business needs while maintaining high energy and professional composure.
- Collaborate with teammates across functional areas, participate in brand initiatives and training programs, and foster a trust-based team environment.
Qualifications
- Minimum 1+ years of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
- Proven ability to meet sales targets and execute personal sales plans.
- Proficiency with POS operation and basic computer devices (iPad/laptop).
- Strong English language proficiency.
- Ability to work a flexible schedule, including nights, weekends, peak season and public holidays.
Skills
Experience
Minimum one year of sales experience required; prior luxury retail experience and familiarity with omnichannel selling and clienteling preferred. A combination of education and professional experience will be considered.
Education
No formal degree required; combination of education and experience will be considered.
Workplace
This position is based in George Town, Penang, Malaysia.
Explore jobs in Malaysia.
Culture
Coach fosters a collaborative, inclusive workplace that values creativity, product expertise and exceptional client service. Employees are encouraged to participate in ongoing training and brand initiatives that support professional growth and a diverse workplace.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Sales Consultant», «Retail Sales Associate», «Style Advisor», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.