Coach Sales Associate

About Coach

Coach is a New York–born luxury fashion house and member of the Tapestry portfolio. The brand is known for refined American sports‑luxury accessories and leather goods, a contemporary creative direction, and a global retail footprint. As part of Tapestry, Coach operates within a multi‑brand organization committed to inclusion, training and career mobility across retail and corporate functions.

Role & Responsibilities

• Act as the front‑line ambassador of the Coach brand, delivering elevated, personalized client service aligned with Coach Guide to Style and Service standards.
• Build lasting client relationships through product expertise, personalized styling and proactive follow‑up to drive repeat business and lifetime value.
• Drive individual and store sales performance through cross‑selling, upselling, tailored recommendations and execution of personal sales plans.
• Leverage mobile POS, clienteling tools and social selling (including short‑form video/live demonstrations) to capture client data and convert sales.
• Operate transactions accurately (purchases, returns, exchanges, online pickups) and support daily operational tasks: cash wrap, inventory processing, replenishment and visual merchandising.
• Support inventory cycles by receiving shipments, stocking merchandise and managing product flow between sales floor and stockroom.
• Maintain a high level of floor readiness: keep salesfloor and stockroom organized, adhere to asset protection and POS procedures, and meet merchandising standards.
• Work collaboratively with teammates, assist across functional areas when required, and participate in brand initiatives and training programs.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience strongly preferred.
• Proficiency with POS systems and basic computing (iPad/laptop) and ability to use walkie‑talkies; able to read price/release sheets.
• Strong English proficiency required.
• Social media aptitude and experience with live‑stream shopping or video demos, clienteling and data acquisition preferred.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Ability to lift at least 25 lbs regularly (occasionally up to 50 lbs), and to climb, bend and kneel as required.

Skills

Experience

Minimum of one year of sales experience; prior luxury or fashion retail experience preferred. A combination of relevant education and experience will be considered.

Education

High school diploma or equivalent; retail, fashion or customer‑service related coursework preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach emphasizes creative, client‑centric retailing within an inclusive, learning‑oriented environment as part of the Tapestry family. The workplace values courage, creativity and measurable results while offering structured training and development opportunities across retail roles.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.