Coach Sales Associate

About Coach

Coach is an American luxury fashion house known for leather goods, handbags, accessories and ready-to-wear, operating as part of the Tapestry family of brands. The label combines heritage craftsmanship with contemporary design under a creative leadership focused on accessible luxury. As a maison within Tapestry, Coach emphasizes inclusive culture, global retail scale and continuous investment in omnichannel client experiences.

Role & Responsibilities

• Act as the front-line ambassador for Coach, delivering elevated, personalized service in accordance with brand style and service standards.
• Build and maintain lasting client relationships through product expertise, personalized styling and proactive follow-up to drive repeat business.
• Meet and exceed individual and store KPIs through cross-selling, upselling and execution of personal sales plans.
• Leverage mobile POS, clienteling tools and social selling (including short-form video and live-streams) to capture client data and convert sales across channels.
• Process transactions and omni-channel activity efficiently (purchases, returns, exchanges, online order pickups).
• Support daily store operations: inventory receiving, replenishment, stockroom organization, visual merchandising and asset protection procedures.
• Maintain high energy on the sales floor, manage multiple clients concurrently and adapt selling techniques to business needs.
• Participate in brand initiatives, training and inclusion programs; provide and receive feedback to support continuous improvement.
• Assist teammates across functional areas and foster a collaborative, trust-based team environment.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred.
• Proven ability to meet or exceed sales targets and to develop personal sales plans.
• Proficiency with POS operation and basic computer literacy (iPad/laptop, Mobile POS); ability to read price/release sheets.
• Experience with clienteling, social selling or live-stream/video demos is preferred.
• Strong English language proficiency required.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Ability to lift regularly up to 25 lbs (occasionally up to 50 lbs), and to climb, bend, kneel and maneuver in a retail environment.

Skills

Experience

At least 1 year of retail sales experience; prior luxury or premium-brand retail experience strongly preferred. Demonstrated success meeting sales KPIs and familiarity with omni-channel selling techniques.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach blends a creative, New York‑rooted design sensibility with an inclusive, collaborative retail culture typical of the Tapestry family. The brand emphasizes continuous learning, diversity and hands‑on client service across global stores.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.