Coach Sales Associate

Overview

Coach is a global fashion house known for leather goods and accessible luxury, with roots in New York and a heritage focus on craftsmanship and modern design. The brand is part of the Tapestry portfolio, a global house of consumer fashion brands that emphasizes creativity, inclusion, and omnichannel retail excellence.

Role & Responsibilities

• Serve as a front-line brand ambassador, delivering elevated, personalized service in accordance with Coach style and service standards.
• Build and maintain lasting client relationships through personalized styling, product expertise and proactive follow-up to drive repeat business.
• Drive sales performance through cross-selling, upselling and execution of individual sales plans to meet or exceed KPIs.
• Use Mobile POS, clienteling tools and social selling (including short-form video) to capture customer data and support omnichannel conversions.
• Perform daily store operations: cash wrap, transactions (purchases, returns, exchanges, online pickups), inventory receiving, replenishment and stockroom management.
• Maintain high-floor readiness: merchandising standards, visual presentation, stock organization and asset-protection procedures.
• Support team collaboration by assisting colleagues across functional areas and participating in brand initiatives and training programs.
• Adapt selling techniques to fluctuating store traffic and maintain composure and professionalism under pressure; lift and handle merchandise as required.

Qualifications

• Minimum of 1 year of sales experience; luxury retail experience preferred. Combination of education and experience will be considered.
• Proficiency operating POS systems and Mobile POS; comfortable using iPad and laptop devices.
• Familiarity with clienteling, social selling and short-form video or live-stream shopping preferred.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Capacity to lift regularly up to 25 lbs (occasionally up to 50 lbs) and perform physical tasks on the sales floor and in the stockroom.

Skills

Experience

At least 1 year of retail sales experience; prior luxury or fashion retail experience preferred. A combination of relevant education and work history will be considered.

Education

High school diploma or equivalent preferred; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach emphasizes creativity, inclusivity and hands-on retail craftsmanship within a fast-paced omnichannel environment. As part of Tapestry, the brand promotes a collaborative culture with structured training, diversity and inclusion initiatives and a focus on employee development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.