Coach Sales Associate

About Coach

Coach is a New York–born fashion house known for modern leather goods and accessible luxury. Operating within the Tapestry portfolio, Coach combines artisanal craftsmanship with contemporary design and a metropolitan, inclusive brand spirit. As part of a global house of brands, the employer emphasizes innovation, creative direction, and customer-centric retail experiences.

Role & Responsibilities

• Represent the Coach brand on the sales floor, adhering to Coach Guide to Style and Service standards.
• Deliver personalized styling and product expertise to build lasting client relationships and encourage repeat purchases.
• Drive revenue through cross-selling, upselling and tailored recommendations; meet or exceed personal and team KPIs.
• Use mobile POS, clienteling tools and social selling platforms (including short-form video) to capture client data and close sales.
• Develop and execute personal sales plans and proactively source new customers with targeted follow-up.
• Perform daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage cash wrap and POS procedures.
• Support inventory cycles: receive shipments, replenish stock, process inventory and maintain organized stockroom.
• Maintain visual merchandising standards and keep sales floor and stockroom clean, stocked and compliant with asset protection policies.
• Assist teammates across functional areas, participate in brand initiatives and training, and contribute to a collaborative team environment.
• Demonstrate a calm, professional demeanor and receptiveness to feedback while adapting selling techniques to business needs.

Qualifications

• Minimum of 1+ years of sales experience; luxury retail background preferred. A combination of education and experience will be considered.
• Experience operating POS systems and mobile POS (iPad/laptop); ability to read price/release sheets.
• Ability to work a flexible schedule, including nights, weekends, peak season and public holidays.
• Physically able to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel and maneuver throughout sales floor and stockroom.
• Strong English language proficiency.
• Preferred: social media savvy, experience with live‑stream shopping or short-form video demos, and clienteling/data acquisition experience.

Skills

Experience

At least 1 year of retail or sales experience required; prior luxury retail or clienteling experience is preferred.

Education

No specific degree required; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach operates within the Tapestry family and emphasizes an inclusive, creative and client-focused workplace. The retail environment is fast-paced and collaborative, with structured training, brand initiatives and opportunities to develop omnichannel selling capabilities.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.