Coach Sales Associate

About Coach

Coach is a global fashion house known for modern luxury leather goods and accessories, headquartered in New York and operating as part of the Tapestry portfolio. The brand emphasizes craft, contemporary design, and an inclusive, customer-centric approach; as an employer it focuses on retail excellence, professional training, and diversity across its store network.

Role & Responsibilities

• Act as the front-line ambassador for the Coach brand, consistently delivering elevated, personalized luxury service in accordance with brand standards.
• Build and maintain lasting client relationships through tailored styling, product expertise and proactive follow-up to drive repeat business and lifetime value.
• Achieve individual and store sales goals through cross-selling, upselling and execution of personal sales plans; meet or exceed KPIs.
• Engage in omni-channel selling: capture client data and sales via mobile POS, clienteling tools, social selling platforms and short-form video.
• Process transactions efficiently including purchases, returns, exchanges and online order pickups while adhering to POS and asset protection procedures.
• Support daily store operations: receive shipments, process inventory, replenish stock, maintain the cash wrap and visual merchandising standards.
• Maintain a polished, organized sales floor and stockroom; follow retail policies and safety guidelines.
• Participate in brand initiatives, training programs and inclusion activities; welcome feedback and adapt behaviors to improve performance.
• Collaborate with teammates across functions and foster a trust-based, high-energy environment to maximize team performance.
• Perform physical tasks required by retail operations, including regular lifting (25 lbs) and occasional heavier lifts (up to 50 lbs).

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience strongly preferred.
• Proven ability to meet sales targets and execute personal sales plans.
• Proficiency with point-of-sale systems (mobile POS), clienteling tools and basic retail technology (iPad/laptop).
• Strong English language proficiency.
• Comfortable working a flexible schedule including nights, weekends, holidays and peak retail periods.
• Physical ability to lift, bend, climb and perform sustained periods of standing and merchandising tasks.

Skills

Experience

At least 1 year of retail or sales experience, with luxury retail, omni-channel selling, clienteling and mobile POS exposure preferred.

Education

High school diploma or equivalent; vocational training or coursework in retail, fashion, or customer service preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach emphasizes creative, customer-focused retailing within the broader Tapestry group, prioritizing inclusivity, ongoing learning and collaborative team dynamics. Stores operate with high standards of visual presentation and service, and employees are encouraged to contribute ideas and develop through structured training.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.