Coach Sales Associate

About Coach

Coach is a New York–born global fashion house known for refined leathergoods and accessible luxury. The brand is part of Tapestry, Inc., a global house of consumer fashion brands that emphasizes creativity, inclusivity, and omni‑channel retail innovation.

Role & Responsibilities

• Act as a front-line ambassador for the Coach brand, delivering elevated, personalized customer service consistent with Coach standards.
• Build and maintain lasting client relationships through product expertise, personalized styling and proactive follow-up to drive repeat business.
• Drive revenue through cross-selling, upselling and tailored recommendations; meet or exceed individual and store KPIs and personal sales plans.
• Use mobile POS, clienteling tools and social selling platforms (including short-form video and live-stream shopping) to capture client data and facilitate omni‑channel transactions.
• Perform daily operational tasks: process transactions (purchases, returns, exchanges, online pickups), manage inventory cycles, receive shipments, replenish stock and support visual merchandising.
• Maintain sales floor and stockroom organization and adhere to POS, asset protection and retail policies.
• Support teammates across functional areas and contribute to a collaborative, high‑performing store environment.
• Participate in brand initiatives, training programs and inclusion activities; accept feedback and adapt behavior to evolving business needs.
• Maintain a high-energy presence on the floor; manage multiple customers and adapt selling techniques to peak periods and business priorities.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience strongly preferred.
• Proven experience operating POS systems and mobile POS (iPad/laptop); comfortable with basic computer tasks and walkie‑talkie communications.
• Demonstrable clienteling skills and ability to acquire and leverage customer data.
• Social media savvy with experience in live‑stream shopping or video demonstrations preferred.
• Strong proficiency in English (oral and written).
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and perform frequent bending, climbing and kneeling on the sales floor.

Skills

Experience

Minimum of 1+ year of retail or sales experience; luxury retail background preferred. A combination of relevant education and experience will be considered.

Education

High school diploma or equivalent required; some college or vocational coursework in fashion, retail or related disciplines preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach, as part of the Tapestry portfolio, combines creative energy with an inclusive and performance‑driven culture. The workplace emphasizes collaboration, continuous learning, direct feedback and customer‑centric service, with development opportunities across retail and brand functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.