Coach Sales Associate
Coach is hiring a Sales Associate in Edina, MN. Join the Tapestry brand to deliver luxury retail service and omni-channel client experiences.
Overview
Coach is an American luxury fashion house best known for leather goods and contemporary accessories. The brand is part of Tapestry, Inc., a global house of consumer brands that emphasises craftsmanship, modern design, and inclusive storytelling across its retail network.
Role & Responsibilities
- Act as the front-line ambassador for the Coach brand, delivering elevated, personalized shopping experiences consistent with Coach’s Guide to Style and Service.
- Build and maintain lasting client relationships through styling advice, product expertise, and proactive follow-up to drive repeat business.
- Achieve individual and store sales targets through cross-selling, upselling, and execution of personal sales plans; contribute to team KPIs.
- Leverage omni-channel tools — Mobile POS, clienteling systems, and social selling platforms (including short-form video) — to capture client data and convert opportunities.
- Operate point-of-sale systems accurately to process purchases, returns, exchanges, and online order pickups.
- Support daily store operations including inventory receiving, replenishment, visual merchandising, stockroom organisation, and cash‑wrap procedures.
- Uphold store standards for presentation, asset protection, and loss-prevention policies; keep sales floor and stockroom orderly and fully stocked.
- Adapt selling approach to fluctuating customer flow, assist teammates across functional areas, and participate in brand trainings and inclusion initiatives.
Qualifications
- Minimum of 1 year of retail sales experience; luxury retail experience preferred.
- Proven comfort using POS systems and mobile devices (iPad/laptop) for transactions and clienteling.
- Demonstrated ability to work in a fast-paced, high-volume retail environment and meet sales targets.
- Strong English proficiency required for this role.
- Physical ability to lift and move merchandise regularly (typically 25 lbs; occasionally up to 50 lbs) and perform standard stockroom activities.
Skills
Experience
At least 1 year of sales experience is required; prior luxury retail experience and familiarity with social commerce (live-stream shopping, video demos) and clienteling systems are strongly preferred.
Education
High school diploma or equivalent; combination of education and relevant retail experience will be considered.
Workplace
This position is based in Edina, Minnesota, USA, within easy reach of Minneapolis. Cerulean lists 8 open roles in Edina. The broader Minnesota area accounts for 21 active listings on Cerulean, 1 of which are new. In USA as a whole, Cerulean currently features 3.565 open positions, with 77 posted this week.
Compensation
The base compensation for this position ranges from USD 15 to USD 24.25 per hour.
Benefits
Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.
Culture
Coach operates within a collaborative, customer-centric retail culture that prizes creativity, craftsmanship, and inclusivity. As part of Tapestry, the brand emphasizes diversity, continuous learning, and development through structured training and brand initiatives.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Sales Associate», «Style Advisor», «Personal Sales Consultant», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.