Coach Sales Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Represent Coach as a brand ambassador, adhering to Coach Guide to Style and Service standards
• Build lasting client relationships through personalized styling, product expertise, and fashion advice
• Drive sales through cross-selling, upselling, and tailored product recommendations
• Utilize mobile POS, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
• Develop and execute personal sales plans; meet or exceed individual and team KPIs
• Source new customers, maintain relationships, and follow up to close sales
• Maintain high energy on the sales floor while managing multiple customers simultaneously
• Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising
• Process transactions efficiently including purchases, returns, exchanges, and online order pickups
• Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
• Keep sales floor and stockroom clean, organized, and compliant with asset protection procedures
• Foster a collaborative, trust-based team environment and encourage peer performance
• Participate in brand initiatives, training programs, and inclusion activities

Qualifications

• Minimum 1+ years of sales experience, preferably in luxury retail
• Knowledge of fashion trends and competitive landscape
• Proficiency with POS systems and basic computer skills (iPad, laptop, mobile POS)
• Strong English language proficiency
• Ability to work in a fast-paced retail environment
• Flexibility to work nights, weekends, and peak seasons including public holidays

Skills

Experience

1+ years of sales experience, preferably in luxury retail; familiarity with fashion trends and competitor offerings. Preferred: experience with clienteling systems, social media engagement, live-stream shopping, video demonstrations, and data acquisition in retail settings.

Education

Secondary education or equivalent; retail or fashion education preferred but not required.

Workplace

Compensation

The base compensation for this position ranges from EUR 28,275 to EUR 30,000 per annum.

Benefits

Attractive employee discount, paid volunteering day per year, internal mobility and career progression opportunities, learning and development through Ambassador Programme, regular social events, equity, inclusion and diversity initiatives including employee resource groups, compelling incentive programme.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.