Coach Sales Associate

About Coach

Coach is an American luxury fashion house known for leather accessories and ready-to-wear with New York roots. The brand is part of Tapestry, Inc., a global house of lifestyle brands that emphasizes accessible luxury, creative direction, and omni-channel retail experiences.

Role & Responsibilities

• Act as a frontline ambassador for the Coach brand, delivering elevated, personalized service aligned with Coach Guide to Style and Service standards.
• Build and nurture client relationships through tailored styling, product expertise, and proactive follow-up to drive loyalty and repeat purchases.
• Achieve individual and store sales targets by cross-selling, upselling, and executing personal sales plans and KPIs.
• Use mobile POS, clienteling tools and social selling platforms (including short-form video) to capture customer data and convert leads.
• Execute daily store operations: process transactions (sales, returns, exchanges, online pickups), manage cash wrap, and maintain POS accuracy.
• Support inventory cycles: receive shipments, process inventory, stock merchandise, and assist with replenishment and product movement.
• Maintain visual merchandising standards and contribute to a neat, organized sales floor and stockroom while following asset protection procedures.
• Adapt selling techniques to business needs, manage multiple customers simultaneously, and sustain high energy on the sales floor.
• Participate in brand initiatives, training programs, inclusion activities and collaborate to foster a trust-based team environment.
• Perform physical tasks required by retail operations, including lifting up to 25 lbs regularly (occasional lifts up to 50 lbs), bending, climbing and maneuvering in the stockroom.

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience strongly preferred.
• Experience operating POS and mobile POS solutions; comfortable with iPad/laptop use and walkie-talkies.
• Demonstrated ability to meet sales targets in a fast-paced retail environment; strong customer-service orientation.
• Strong English language proficiency required.
• Flexible availability including nights, weekends, peak seasons and public holidays.
• Ability to perform physical aspects of the role (lifting, standing, bending).
• A combination of relevant education and experience will be considered; social media savvy and experience with live-stream shopping or video demos preferred.

Skills

Experience

At least 1 year of sales experience, preferably in luxury or fashion retail, with demonstrated success in omnichannel selling, clienteling and meeting KPIs.

Education

High school diploma or equivalent required; some college or retail merchandising/visual merchandising coursework preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a collaborative, fast-paced retail culture rooted in creativity and customer focus. As part of the Tapestry family, the employer emphasizes inclusion, equity and development, and encourages direct feedback, continuous learning and cross-functional teamwork.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.