Coach Sales Associate

About Coach

Coach is a global fashion house originating in New York and known for elevated leather goods and ready-to-wear. The brand is part of the Tapestry portfolio, a global house of brands that emphasizes inclusive culture, creative direction, and omni-channel retail innovation. Coach positions itself as a design-led, customer-focused employer that invests in training and career development within a global luxury retail network.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, adhering to the Coach Guide to Style and Service and delivering an elevated, personalized shopping experience.
• Build and maintain lasting client relationships through personalized styling, product knowledge, and proactive follow-up to secure repeat business.
• Drive sales performance through cross-selling, upselling and execution of personal sales plans to meet individual and store KPIs.
• Use mobile POS, clienteling tools and social selling (including short-form video and live-stream demonstrations) to capture customer data and convert opportunities.
• Perform daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage cash wrap, receive shipments, replenish stock and support inventory cycles.
• Maintain visual merchandising standards and keep sales floor and stockroom clean, organized and compliant with asset protection procedures.
• Support teammates across functional areas, foster a collaborative team environment and participate in brand training and inclusion initiatives.
• Adapt selling approach to high-volume periods and manage multiple customers while maintaining professional composure.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience strongly preferred. A combination of education and experience will be considered.
• Proficiency with POS operations and mobile devices (iPad/laptop); experience with mobile POS and clienteling platforms.
• Strong English language proficiency required.
• Social media savvy with experience or comfort in short-form video, live-stream shopping or video demos preferred.
• Ability to work a flexible schedule including nights, weekends, peak retail seasons and public holidays.
• Ability to regularly lift at least 25 lbs and occasionally up to 50 lbs; ability to climb, bend, kneel and maneuver in sales floor and stockroom environments.

Skills

Experience

At least one year of retail or sales experience is required; prior experience in luxury retail, omni-channel selling or clienteling is preferred. Candidates should demonstrate proven sales results, customer relationship development and comfort using digital selling tools.

Education

High school diploma or equivalent required; vocational training or college coursework in retail, fashion, merchandising or a related field is preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach emphasizes a creative, inclusive and customer-centric workplace anchored in its New York heritage and the broader Tapestry commitment to equity and diversity. The brand values courage, creativity and a results-driven mentality while promoting collaboration, ongoing learning and internal development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.