Coach Sales Associate

About Coach

Coach is a globally recognised leather‑goods and fashion house based in New York and part of the Tapestry portfolio. The brand is known for crafted leather accessories and contemporary ready‑to‑wear that blend modern design with artisanal heritage. As a member of Tapestry, Coach benefits from a multi‑brand platform focused on creativity, inclusion and global retail excellence.

Role & Responsibilities

• Serve as the frontline ambassador for the Coach brand, delivering elevated, personalised luxury service in accordance with Coach style and service standards.
• Develop and maintain lasting client relationships through personalised styling, product expertise and proactive follow‑up to drive repeat business.
• Execute omni‑channel selling using mobile POS, clienteling tools and social selling (including short‑form video) to capture client data and close sales.
• Achieve individual and team KPIs through cross‑selling, upselling and a disciplined personal sales plan.
• Manage multiple customers on the sales floor while maintaining high energy, professionalism and tailored selling techniques.
• Complete daily operational tasks including cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory receiving and replenishment.
• Maintain visual merchandising standards and ensure the sales floor and stockroom are organised, clean and fully stocked.
• Adhere to retail policies, POS procedures and asset protection practices; support inventory cycles and stock movement.
• Support teammates across functional areas and contribute to a collaborative, trust‑based team environment.
• Participate in brand initiatives, formal training and inclusion activities; accept feedback and adapt behaviours to business needs.

Qualifications

• Minimum of 1 year of retail sales experience; luxury retail experience strongly preferred.
• Proven ability to operate POS systems and mobile devices (iPad/laptop/Mobile POS); familiarity with walkie‑talkie communication and reading price/release sheets.
• Demonstrable clienteling and data acquisition skills, including social/live‑stream selling or video demonstrations (preferred).
• Physical capability to lift 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel and navigate sales floor and stockroom environments.
• Strong English language proficiency.

Skills

Experience

At least 1 year of retail sales experience is required; prior luxury retail or omni‑channel selling experience is preferred, with evidence of meeting sales targets and using clienteling/mobile POS tools.

Education

High school diploma or equivalent; a combination of relevant education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach combines New York creative energy with a focus on craftsmanship and inclusive culture under the Tapestry umbrella. The workplace emphasises professional development, collaborative team dynamics and initiatives that support equity, diversity and ongoing learning.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.