Coach Sales Associate

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Location
Costa MesaCaliforniaUSA
Employment
Part-Time
Seniority
Junior
Compensation
$15–24.25/hour
Posted
Apr 2, 2026

About Coach

Coach is a global luxury fashion house renowned for leather goods, handbags and accessories. The brand is part of Tapestry, Inc., a diversified house of fashion labels that emphasizes craftsmanship, creativity and inclusive brand experience across its portfolio.

Coach (Tapestry) is hiring a Part-time Sales Associate in Costa Mesa, CA (South Coast Plaza) to deliver luxury client service and drive omni-channel sales.

Role & Responsibilities

  • Act as the front-line ambassador of the Coach brand, delivering elevated, personalized luxury service in accordance with Coach style and service standards.
  • Develop and maintain lasting client relationships through bespoke styling, product knowledge and proactive follow-up to drive repeat business.
  • Execute omni-channel selling using mobile POS, clienteling tools and social selling (including short-form video and live demos) to capture customer data and close sales.
  • Achieve personal and store KPIs through cross-selling, upselling and targeted personal sales plans.
  • Perform daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage cash wrap, receive shipments, stock and replenish inventory, and support inventory cycles.
  • Maintain visual merchandising standards and ensure the sales floor and stockroom are organized, clean and well-stocked.
  • Support team performance by assisting colleagues across functional areas and fostering a collaborative, trust-based environment.
  • Participate in brand trainings, inclusion initiatives and feedback cycles; adapt behaviors to meet changing business needs while maintaining professional composure.

Qualifications

  • Minimum 1 year of sales experience; luxury retail experience strongly preferred.
  • Proficiency operating POS systems and mobile POS devices (iPad/laptop) and familiarity with inventory and cash-handling procedures.
  • Customer-facing aptitude with strong interpersonal and communication skills in English.
  • Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
  • Capacity to lift regularly up to 25 lbs (occasionally up to 50 lbs), climb, bend and maneuver within sales floor and stockroom environments.

Skills

mobile POS POS clienteling tools social selling platforms short-form video live-stream shopping video demos iPad laptop walkie-talkie visual merchandising inventory processing clienteling and data acquisition

Experience

At least 1 year of retail sales experience; prior work in luxury or premium fashion retail and proven ability to meet sales targets and KPIs is preferred.

Education

High school diploma or equivalent required; further training or coursework in retail, fashion, merchandising or customer service preferred.

Workplace

The successful candidate will be located in Costa Mesa, California, USA, with easy access to Los Angeles.

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach operates within the Tapestry family, combining creative workmanship with an inclusive, customer-centric culture. The workplace emphasizes collaboration, continuous learning and candid feedback, and encourages employees to be innovative and client-focused.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Sales Associate», «Luxury Sales Consultant», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.