- Address
- 3311 Simcoe Road 89, J01, Cookstown, ON L0L 1L0 View map
- Employment
- Temporary
- Seniority
- Entry-Level
- Compensation
- $17.60–22/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 28, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
As a front-line brand ambassador, the Sales Associate delivers personalized shopping experiences whilst meeting personal and store sales goals and supporting daily retail operations. This role seamlessly integrates luxury retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue for Coach.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through cross-selling, upselling, and tailored product recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms—including short-form video content—to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans; consistently meet or exceed individual and team KPIs
- Source new customers, maintain relationships, and follow up to close sales
- Maintain high energy on the sales floor, manage multiple customers simultaneously, and adapt selling techniques to meet business needs
- Complete daily operational tasks including cash wrap management, inventory processing, replenishment, and visual merchandising whilst maintaining service standards
- Keep the sales floor and stockroom clean, organized, and properly stocked; follow all retail policies, POS protocols, and asset protection procedures
- Process transactions efficiently including purchases, returns, exchanges, and online order pickups
- Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Assist teammates across functional areas as required
- Foster a collaborative, trust-based environment and encourage strong team performance
- Participate actively in brand initiatives, training programs, and inclusion activities
- Welcome feedback, adapt behaviors quickly, and maintain a calm, professional demeanor in all interactions
Qualifications
- 1+ years of sales experience (luxury retail preferred)
- Knowledge of current fashion trends and competitor activity
- Proficiency with POS systems and basic computer skills (iPad, laptop, Mobile POS)
- Ability to read price and release sheets
- Strong English language proficiency
- Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and maneuver sales floor and stockroom effectively
- Ability to work a flexible schedule including evenings, weekends, peak seasons, and public holidays
Skills
Experience
1+ years of sales experience, with luxury retail background strongly preferred. Familiarity with social media, live-stream shopping, video demonstrations, and clienteling data acquisition is advantageous. Ability to thrive in a fast-paced, dynamic retail environment.
Education
High school diploma or equivalent preferred; a combination of relevant sales education and hands-on retail experience will be considered.
Workplace
This position is based in Cookstown, Ontario, Canada, within easy reach of Toronto.
Explore jobs in Ontario or in Canada.
Compensation
The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Associate», «Style Consultant», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.