Coach Sales Associate

About Coach

Coach is a global luxury fashion house known for leather goods, accessories and contemporary ready-to-wear. Part of the Tapestry portfolio, Coach combines New York heritage with a modern, inclusive approach to design and retail, and is committed to omnichannel innovation and client-centric service.

Role & Responsibilities

• Serve as the front-line ambassador of the Coach brand, delivering elevated, personalized luxury service consistent with Coach style and service standards.
• Build and maintain lasting client relationships through styling, product expertise and proactive outreach to drive repeat business.
• Achieve individual and store sales targets by cross-selling, upselling and executing personal sales plans and KPIs.
• Leverage mobile POS, clienteling platforms and social/short-form video selling to capture client data and convert sales.
• Execute daily store operations including cash wrap, inventory processing, replenishment, visual merchandising and efficient transaction processing (purchases, returns, online pickups).
• Support inventory cycles: receive shipments, stock merchandise and manage product movement between sales floor and stockroom.
• Maintain a high-energy sales floor, manage multiple customers simultaneously and adapt selling techniques to business needs.
• Adhere to retail policies and asset-protection procedures; keep sales floor and stockroom organized and presentable.
• Participate in brand initiatives, training programs and inclusion activities, and foster a collaborative, trust-based team environment.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred.
• Proven POS operation experience and basic computer proficiency (iPad/laptop, Mobile POS); comfortable with walkie‑talkie use and reading price/release sheets.
• Strong English language proficiency.
• Social media savvy with experience in live-stream shopping or video demos, clienteling and digital data acquisition (preferred).
• Ability to work a flexible schedule including nights, weekends, peak seasonal periods and public holidays.
• Ability to lift 25 lbs regularly (up to 50 lbs occasionally) and perform physical tasks such as climbing, bending and kneeling.

Skills

Experience

At least one year of retail sales experience, preferably within luxury or premium brands, with demonstrated achievement of sales targets and familiarity with omnichannel clienteling and social selling.

Education

High school diploma or equivalent required; post-secondary education in fashion, retail or a related discipline is an asset. A combination of education and relevant experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401 (K); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach emphasizes an inclusive, collaborative workplace rooted in creative ambition and customer obsession. Employees are encouraged to be candid, take initiative and learn on the fly while contributing to a results-driven, team-oriented environment within the broader Tapestry family.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.