Coach Sales Associate

About Coach

Coach is a global fashion house with New York heritage, recognized for leather goods and elevated accessible-luxury design. The brand is part of Tapestry, Inc., a multi-brand luxury group that emphasizes creativity, inclusion, and omnichannel retail innovation.

Role & Responsibilities

• Act as a front-line brand ambassador delivering elevated, personalized luxury service in accordance with Coach style and service standards.
• Build and nurture lasting client relationships through personalized styling, product expertise, and proactive follow-up to drive repeat business.
• Achieve individual and team sales targets through cross-selling, upselling and execution of personal sales plans and KPIs.
• Use mobile POS, clienteling tools and social selling (including short-form video and live demos) to capture customer data and convert sales.
• Execute daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage cash wrap, inventory processing and replenishment.
• Maintain sales floor and stockroom presentation and stock levels; support visual merchandising and inventory cycles (receiving, stocking, product movement).
• Support teammates across functional areas, foster a collaborative environment and participate in brand initiatives and training programs.
• Comply with retail policies and asset protection procedures while maintaining a calm, professional demeanor and high energy on the floor.

Qualifications

• 1+ years of sales experience; luxury retail experience strongly preferred; combination of education and experience considered.
• Proven ability to meet sales objectives and work in a fast-paced, customer-facing retail environment.
• Experience operating POS systems (including Mobile POS), and comfort using iPad/laptop and walkie-talkie for store communications.
• Strong English language proficiency required.
• Social media savvy; experience with short-form video, live‑stream shopping or video demos and clienteling/data acquisition is preferred.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly up to 25 lbs (occasionally up to 50 lbs), climb, bend, kneel and maneuver the sales floor and stockroom.

Skills

Experience

Minimum of one year of sales experience; prior luxury or premium retail experience preferred and advantageous for clienteling and styling responsibilities.

Education

High school diploma or equivalent required; some college coursework or retail/merchandising training preferred. A combination of relevant education and experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid parental leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, collaborative retail culture rooted in New York heritage and a commitment to inclusion as part of the Tapestry family. The workplace emphasizes direct feedback, continuous learning and customer-centric performance across store teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.