Coach Sales Associate

About Coach

Coach is a New York–born luxury fashion house known for leather goods and accessible modern luxury. The brand is part of Tapestry, Inc., a global house of brands; as an employer Coach emphasizes craftsmanship, contemporary design, and inclusive workplace practices within a fast-paced retail environment.

Role & Responsibilities

• Serve as the front-line ambassador of the Coach brand, delivering elevated, personalized service in accordance with the Coach Guide to Style and Service standards.
• Build and nurture long-term client relationships through product expertise, personalized styling and follow-up to encourage repeat purchases.
• Drive sales performance by cross-selling, upselling and executing individual sales plans to meet or exceed personal and store KPIs.
• Operate mobile POS and complete efficient transaction processing (purchases, returns, exchanges, online pickups).
• Leverage clienteling tools, social selling platforms and short-form video to capture customer data and drive omni-channel conversion.
• Perform daily store operations including cash wrap, inventory receipt and processing, replenishment, visual merchandising and asset-protection procedures.
• Maintain a high-energy sales floor presence, manage multiple customers concurrently and adapt selling techniques to changing business needs.
• Support inventory cycles, stockroom organization and product movement; assist teammates across functional areas as required.
• Participate in brand initiatives, training programs and inclusion activities; accept feedback and maintain a calm, professional demeanor.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience preferred. Combination of education and experience considered.
• Proficiency with POS operation and basic computer devices (iPad/laptop); familiarity with mobile POS, clienteling tools and walkie-talkie use.
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel and maneuver in sales floor and stockroom environments.
• Strong English language proficiency.
• Availability to work a flexible schedule including nights, weekends, peak seasons and public holidays.

Skills

Experience

At least one year of customer-facing sales experience; prior luxury or fashion retail experience and familiarity with clienteling and social/live‑stream selling are preferred.

Education

High school diploma or equivalent; combination of relevant education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach combines New York heritage with contemporary, inclusive brand values and operates within the Tapestry family of houses. The workplace culture prioritizes customer obsession, creativity, collaboration and development, with formal training and inclusion initiatives for employees.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.