Coach Sales Associate

About Coach

Coach is a New York–born luxury fashion house known for modern leather goods and elevated ready-to-wear. The brand is part of the Tapestry portfolio, a global house of brands that emphasizes inclusive culture, product craft, and forward-looking retail strategies.

Role & Responsibilities

• Serve as the front-line ambassador of the Coach brand, delivering personalised, elevated customer service in accordance with the Coach Guide to Style and Service.
• Build and nurture lasting client relationships through product expertise, styling advice and targeted follow-up to drive repeat purchases and lifetime value.
• Achieve individual and store sales targets through cross-selling, upselling and execution of personal sales plans and KPIs.
• Utilise mobile POS, clienteling tools and social selling (including short-form video) to capture client data and convert omnichannel interactions.
• Process transactions efficiently including purchases, returns, exchanges and online order pickups.
• Execute daily store operations: cash wrap, inventory processing, replenishment and basic visual merchandising to maintain presentation standards.
• Support inventory activities: receive shipments, stock shelves and manage product movement between sales floor and stockroom.
• Maintain a clean, organised and well-stocked sales floor and stockroom; follow POS procedures, asset protection and retail policies.
• Adapt selling techniques to floor traffic, manage multiple customers concurrently and sustain high energy during peak periods.
• Participate in brand initiatives, training programmes and inclusion activities; foster a collaborative, trust-based team environment.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience strongly preferred.
• Proficiency with POS operation and mobile POS systems; comfortable using iPad or laptop for transactions and clienteling.
• Familiarity with clienteling tools, social selling and short-form video/live-stream shopping (preferred).
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Capacity to lift a minimum of 25 lbs regularly (up to 50 lbs occasionally) and perform duties requiring climbing, bending, kneeling and maneuvering the sales floor and stockroom.
• Strong English language proficiency.
• A combination of education and experience will be considered.

Skills

Experience

At least one year of sales experience; prior luxury retail or high-end customer service experience is preferred.

Education

High school diploma or equivalent; a combination of education and relevant experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach operates within the inclusive, creative ethos of the Tapestry group, blending New York authenticity with a collaborative retail culture. The brand emphasises direct feedback, continuous learning and customer-centric creativity, and supports diversity and equitable practices across its teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.