Coach Sales Associate
- Location
- CincinnatiOhioUSA
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 17, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Sales Associate in Cincinnati, Ohio – luxury retail role blending personalized service, omni-channel selling, and brand representation. Full-time position at Coach retail store.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to established Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and consultative fashion advice
- Drive sales through cross-selling, upselling, and tailored product recommendations
- Utilize mobile POS systems, clienteling tools, and social selling platforms—including short-form video content—to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans; consistently meet or exceed individual and team key performance indicators
- Source new customers, maintain relationships, and follow up to close sales and build a personal client book
- Maintain high energy and engagement on the sales floor while managing multiple customers simultaneously
- Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards
- Keep sales floor and stockroom clean, organized, and adequately stocked; adhere to retail policies, POS procedures, and asset protection protocols
- Process transactions efficiently, including purchases, returns, exchanges, and online order fulfillment
- Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Foster a collaborative, trust-based team environment and encourage collective performance
- Participate in brand initiatives, training programs, and inclusion activities
- Welcome feedback, adapt behaviors flexibly, and maintain a calm, professional demeanor in a fast-paced environment
Qualifications
- Minimum 1+ years of sales experience; luxury retail background preferred
- Proficiency with POS systems, basic computer skills (iPad and laptop), and familiarity with mobile POS technology
- Strong English language proficiency
- Ability to work in a fast-paced retail environment with flexibility for peak seasons and high-traffic days
- Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), and to climb, bend, kneel, and maneuver throughout sales floor and stockroom
- Knowledge of fashion trends and competitive landscape
- Preferred: luxury retail background, social media proficiency, experience with live-stream shopping or video demonstrations, clienteling skills, and data acquisition experience
Skills
Experience
1+ years of sales experience in a retail environment; luxury retail background is preferred. A combination of education and practical retail experience will be considered.
Education
High school diploma or equivalent preferred; a combination of education and sales experience will be considered.
Workplace
The successful candidate will be located in Cincinnati, Ohio, USA.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Associate», «Style Advisor», «Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.