Coach Sales Associate

About Coach

Coach is a New York–born luxury fashion house and part of the Tapestry portfolio. The brand is known for modern American design, high-quality leather goods, and an emphasis on inclusive, collaborative culture; as a member of Tapestry, Coach benefits from a global house of brands that invests in training, diversity, and omnichannel retail innovation.

Role & Responsibilities

• Serve as a front-line ambassador for the Coach brand, consistently delivering Coach Guide to Style and Service standards.
• Build and nurture lasting client relationships through personalized styling, product expertise, and proactive follow-up.
• Drive sales performance via cross-selling, upselling and tailored recommendations to meet individual and store KPIs.
• Use mobile POS, clienteling tools and social selling (including short-form video) to capture customer data and convert sales.
• Perform daily operational tasks: cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory receiving and replenishment, and visual merchandising.
• Maintain a polished, organized sales floor and stockroom; adhere to POS, asset protection and retail policies.
• Support team productivity by assisting in multiple functional areas, participating in training and brand initiatives, and fostering a collaborative environment.
• Work a flexible schedule, including nights, weekends, peak seasons and public holidays, to meet business needs.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience preferred. Combination of education and experience will be considered.
• Proven ability to meet or exceed sales targets and execute personal sales plans.
• Experience operating POS systems and mobile POS (iPad/laptop); familiarity with clienteling platforms and basic retail technology.
• Physical capability to lift 25 lb regularly (up to 50 lb occasionally), and to climb, bend, kneel and maneuver on the sales floor and in the stockroom.
• Ability to work a flexible schedule, including nights, weekends and high-traffic retail periods.

Skills

Experience

At least one year of retail or sales experience is required; previous luxury or fashion retail experience and demonstrable track record of meeting sales KPIs are preferred.

Education

High school diploma or equivalent; combination of education and relevant sales experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach cultivates a creative, inclusive workplace rooted in its New York heritage and the broader Tapestry commitment to equity and development. The brand emphasizes teamwork, direct feedback, and continuous learning, with structured training and opportunities to engage in omnichannel retail initiatives.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.