Coach Sales Associate
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 6, 2026
About Coach
Coach is an American luxury fashion house best known for its leather goods and accessible-luxury lifestyle products. As a member of the Tapestry portfolio, Coach combines contemporary design with craftsmanship and commerce, operating global retail and omni-channel platforms while emphasizing inclusivity and brand-driven customer experiences.
Coach Sales Associate in Chongqing (Chongqing Starlight 68) — front-line retail role focused on clienteling and omni-channel sales.
Role & Responsibilities
- Act as the front-line ambassador of the Coach brand, delivering elevated, personalized service in accordance with Coach style and service standards.
- Build and maintain lasting client relationships through personalized styling, product expertise and proactive follow-up to drive repeat business.
- Drive sales performance via cross-selling, upselling and tailored recommendations; develop and execute personal sales plans to meet individual and team KPIs.
- Use mobile POS, clienteling tools and social selling channels (including short-form video and live-stream formats) to capture client data and close sales.
- Manage multiple customers on the sales floor while maintaining high energy and adapting selling techniques to changing business needs.
- Perform daily operational tasks including cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory receiving and replenishment.
- Maintain visual merchandising standards, keep sales floor and stockroom organized and compliant with POS and asset-protection procedures.
- Support inventory cycles and assist teammates across functional areas as required; participate in brand initiatives, training and inclusion activities.
Qualifications
- Minimum of 1 year of sales experience; luxury retail experience strongly preferred.
- Proven ability to hit sales targets and execute personal sales plans; familiarity with KPIs and performance metrics.
- Proficiency operating POS systems and basic computer devices (iPad/laptop); comfortable using mobile POS and walkie-talkie communications.
- Social media savvy with experience or interest in short-form video, live-stream shopping or video demonstrations (preferred).
- Calm, professional demeanor with strong clienteling and data-acquisition skills; adaptable to a fast-paced retail environment.
- Flexible availability to work nights, weekends, peak seasons and public holidays.
Skills
Experience
Minimum of one year in sales, with preference for candidates who have worked in luxury or premium retail environments; demonstrable track record of meeting sales goals and delivering exceptional client service.
Education
High school diploma or equivalent; a combination of education and relevant retail experience will be considered.
Workplace
This position is based in Chongqing, Chongqing, China.
Culture
Coach cultivates a creative, inclusive workplace rooted in craftsmanship and accessible luxury. As part of the Tapestry family, the brand emphasizes collaboration, professional development and initiatives that promote equity and diversity across its global teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Sales Advisor», «Retail Sales Associate», «Style Advisor», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.