Coach Sales Associate

About Coach

Coach is a global American fashion house renowned for leather goods and accessible luxury, headquartered in New York and operating as part of the Tapestry portfolio. The brand combines heritage craftsmanship with contemporary design, and as an employer it emphasizes inclusive culture, retail excellence and global brand-building across owned stores and digital channels.

Role & Responsibilities

• Serve as the front-line ambassador of the Coach brand, delivering the Coach Guide to Style and Service standards at all times.
• Build and sustain lasting client relationships through personalised styling, product expertise and proactive follow-up to drive repeat business.
• Achieve individual and store sales targets through cross-selling, upselling and tailored recommendations; develop and execute personal sales plans.
• Leverage mobile POS, clienteling tools and social selling (including short-form video) to capture client data and convert engagements into transactions.
• Operate the sales floor with high energy: manage multiple customers, adapt selling techniques to business needs and maintain professional service standards.
• Perform daily operational tasks including cash wrap, inventory processing, replenishment and visual merchandising while adhering to POS and asset-protection procedures.
• Process transactions efficiently (sales, returns, exchanges and online order pickups) and support inventory cycles—receiving shipments, stocking and product movement.
• Maintain a clean, organised sales floor and stockroom; follow retail policies and assist teammates across functional areas as required.
• Participate in brand initiatives, training programmes and inclusion activities; accept feedback and adapt behaviours to improve performance.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred.
• Proven experience with POS operation and basic computer proficiency (iPad/laptop, Mobile POS); ability to read price/release sheets.
• Experience using walkie-talkies and following store operational procedures.
• Strong English language proficiency.
• Comfortable working in a fast-paced retail environment with a flexible schedule including nights, weekends and public holidays.
• Social-media savvy; experience with live-stream shopping or video demos, clienteling and data acquisition is preferred.

Skills

Experience

At least 1 year of direct sales experience, ideally within luxury or premium retail. Prior exposure to omni-channel selling, clienteling and social/live-stream commerce is advantageous.

Education

High school diploma or equivalent; vocational training in retail or fashion is a plus. A combination of education and relevant experience will be considered.

Workplace

Culture

Coach operates within Tapestry’s global, inclusive framework and promotes collaboration, continuous learning and retail excellence. The retail environment is fast-paced and customer-centric, with emphasis on personal development and brand training.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.