Coach Sales Associate

Overview

Coach is a global fashion house known for its leather goods and accessories, rooted in New York City style and craftsmanship. The brand is part of Tapestry, Inc., a global house of fashion brands that emphasizes creativity, inclusivity, and talent development across its maisons.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, delivering an elevated and personalized client experience aligned with brand standards.
• Build and nurture lasting client relationships through styling, product expertise, and tailored recommendations to drive loyalty and repeat business.
• Achieve individual and store sales targets by developing personal sales plans and executing cross-selling and upselling strategies.
• Sell across channels using mobile POS, clienteling tools and social selling (including short-form video and live-stream shopping) to capture client data and close sales.
• Manage in-store operations: process transactions (purchases, returns, exchanges, online pickups), handle cash wrap, and follow POS and asset-protection procedures.
• Execute daily merchandising and operational tasks: inventory processing, replenishment, visual merchandising and stockroom organisation.
• Source new customers, follow up on leads, and convert prospects through timely outreach and clienteling.
• Maintain high energy on the sales floor, manage multiple customers simultaneously, and adapt selling techniques to changing business needs.
• Support inventory cycles by receiving shipments, stocking, and moving product; assist teammates across functional areas as required.
• Participate in brand training, inclusion initiatives and store programmes; welcome feedback and demonstrate professional composure.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred. Combination of education and experience will be considered.
• Proven experience operating POS systems and mobile POS devices (iPad/laptop); familiarity with clienteling workflows.
• Demonstrated social-media savvy and experience with short-form video or live-stream product demonstrations preferred.
• Ability to perform physical requirements: lift regularly 25 lb (up to 50 lb occasionally), climb, bend, kneel, and manoeuvre in the sales floor and stockroom.
• Availability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Strong English language proficiency.

Skills

Experience

Minimum of 1 year in a sales role; luxury or fashion retail experience preferred. A combination of relevant education and professional experience will be taken into account.

Education

High school diploma or equivalent; vocational training in retail or fashion is a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach operates within the Tapestry family and promotes an inclusive, creative and customer‑centric culture rooted in New York heritage. The workplace emphasises collaboration, continuous learning and diversity, with formal training and development programmes for retail teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.