Coach Sales Associate

Overview

Coach is a global fashion house known for modern leather goods and accessible luxury. Operating within the Tapestry portfolio, the brand balances heritage craftsmanship with contemporary design and omnichannel retailing. As part of Tapestry, Coach benefits from a global network of brands, centralized people practices, and an emphasis on inclusion and talent development.

Role & Responsibilities

• Act as the frontline ambassador of the Coach brand, delivering elevated, personalised customer service consistent with the Coach Guide to Style and Service.
• Build and maintain client relationships through tailored styling, product expertise and proactive follow-up to drive repeat business.
• Drive sales performance through cross-selling, upselling and attainment of individual and team KPIs; develop and execute personal sales plans.
• Sell across channels using mobile POS, clienteling tools and social selling (including short‑form video and live demos) to capture customer data and convert opportunities.
• Support daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage cash wrap and adhere to asset protection procedures.
• Manage inventory cycles: receive shipments, replenish stock, maintain sales floor and stockroom organisation, and assist with visual merchandising.
• Maintain high energy on the sales floor, multitask during peak periods and adapt selling techniques to changing business needs.
• Contribute to a collaborative team environment, participate in brand initiatives and training, and accept feedback to improve performance.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience strongly preferred.
• Proficiency operating POS systems and basic IT devices (iPad/laptop, mobile POS); experience with clienteling tools.
• Ability to lift 25 lb regularly (up to 50 lb occasionally), climb, bend, kneel and manoeuvre on the sales floor and in the stockroom.
• Strong proficiency in English required for this role in the U.S. market.
• Social media savvy with experience in short‑form video, live‑stream shopping or video product demonstrations preferred.
• Flexible availability to work nights, weekends, public holidays and peak retail periods.

Skills

Experience

At least one year of customer-facing sales experience is required; prior experience in luxury or fashion retail and demonstrable clienteling/data acquisition skills are preferred.

Education

High school diploma or equivalent; retail or fashion-related vocational training is advantageous.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach combines a design-driven heritage with a modern, inclusive workplace culture influenced by Tapestry's global house of brands. The organisation prioritises customer-centric service, creativity, and collaborative development, with formal training and initiatives that reinforce equity and belonging.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.