Coach Sales Associate

About Coach

Coach is a New York–born luxury fashion house renowned for its leather goods and elevated accessories, operating globally as part of the Tapestry portfolio. The brand emphasizes accessible luxury, contemporary design, and a commitment to inclusivity, while benefiting from Tapestry’s resources and focus on talent development and diversity.

Role & Responsibilities

• Act as a front-line ambassador for the Coach brand, consistently delivering Coach’s Guide to Style and Service standards.
• Build and sustain lasting client relationships through personalised styling, product expertise, and proactive follow-up to drive repeat business.
• Achieve individual and store sales targets through cross-selling, upselling and tailored recommendations; develop and execute personal sales plans.
• Leverage mobile POS, clienteling tools and social selling (including short-form video) to capture client data and convert digital engagement into sales.
• Manage transactional and operational duties: process purchases/returns/exchanges/online pickups, maintain cash wrap accuracy, and follow asset-protection procedures.
• Support inventory cycles: receive shipments, process inventory, replenish floor stock and maintain organised stockroom and merchandising standards.
• Maintain floor presence and energy, manage multiple customers simultaneously, and adapt selling techniques to changing business needs.
• Participate in brand initiatives, training programmes and inclusion activities; support colleagues across functional areas to foster team performance.
• Work a flexible schedule to meet business needs, including nights, weekends, peak seasons and recognised high-traffic retail days.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience strongly preferred. A combination of education and relevant experience will be considered.
• Proficiency operating POS systems and basic computer devices (iPad, laptop) and familiarity with mobile POS workflows.
• Demonstrable clienteling skills, social-media savvy, and comfort with live-stream shopping or video demonstrations (preferred).
• Ability to perform physical retail duties: routinely lift 25 lbs and occasionally up to 50 lbs; climb, bend, kneel and manoeuvre the sales floor and stockroom.
• Strong English language proficiency and excellent interpersonal communication skills.
• Willingness to work a flexible schedule including nights, weekends and public holidays.

Skills

Experience

Minimum of one year in sales or retail; experience within luxury or premium fashion retail and demonstrated success in clienteling and omni-channel selling is preferred.

Education

High school diploma or equivalent; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.25 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach cultivates a collaborative, creative and inclusive workplace rooted in New York sensibility and Tapestry’s broader commitment to diversity and development. The environment rewards customer focus, courage, and curiosity, with ongoing training and opportunities to grow within a global house of brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.