Coach Sales Associate

About Coach

Coach is a globally recognized fashion house founded in New York in 1941, now part of the Tapestry portfolio of luxury brands. The company is renowned for its commitment to accessible luxury, craftsmanship, and inclusive design under the creative direction of Stuart Vevers. Coach operates within a corporate structure dedicated to innovation, equity, and diversity, supported by Tapestry's global infrastructure and resources.

Role & Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
• Build lasting client relationships through personalized styling, product expertise, and fashion advice
• Drive sales through cross-selling, upselling, and tailored recommendations
• Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture customer data and encourage repeat purchases
• Develop and execute personal sales plans; meet or exceed individual and team KPIs
• Source new customers, maintain relationships, and follow up to close sales
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs
• Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS procedures, and asset protection protocols
• Process transactions efficiently (purchases, returns, exchanges, online pickups)
• Support inventory cycles: receive shipments, stock shelves, and manage product movement
• Assist teammates in functional areas as required
• Foster a collaborative, trust-based environment and encourage team performance
• Participate in brand initiatives, training programs, and inclusion activities
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor

Qualifications

• 1+ years of sales experience (luxury retail preferred)
• Knowledge of fashion trends and competitors
• Experience with POS operation and basic computer proficiency (iPad/laptop, Mobile POS)
• Ability to use walkie-talkies and read price/release sheets
• Strong English language proficiency
• Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and navigate sales floor and stockroom environments

Skills

Experience

1+ years of sales experience, preferably in luxury retail environments. A combination of education and experience will be considered. Preferred experience includes luxury retail background, social media expertise, live-stream shopping or video demonstration capabilities, clienteling practices, and data acquisition skills.

Education

Not specified; combination of education and experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach cultivates an inclusive and courageous workplace environment inspired by its New York heritage and the vision of Creative Director Stuart Vevers. The brand emphasizes authentic self-expression, belonging, and innovation, fostering a collaborative culture where employees are encouraged to bring their whole selves to work and contribute to a legacy of craftsmanship and inclusive luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.