Coach Sales Associate

About Coach

Coach is a global fashion house renowned for its leather goods and accessories and operates as part of the Tapestry portfolio. The brand emphasizes contemporary American heritage, accessible luxury and product craftsmanship, while benefiting from Tapestry's resources and corporate commitment to inclusion and employee development.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, delivering elevated, personalized customer experiences that reflect Coach Guide to Style and Service standards.
• Develop and maintain client relationships through personalized styling, product knowledge and proactive follow-up to drive repeat purchases and lifetime value.
• Achieve individual and store sales KPIs through consultative selling, cross-selling and upselling; execute personal sales plans.
• Engage omnichannel customers using mobile POS, clienteling tools, social selling and short-form video or live-stream demonstrations to capture data and convert sales.
• Perform daily store operations including cash wrap transactions, returns/exchanges, online order pickups, inventory receiving, replenishment and basic visual merchandising.
• Maintain a clean, organized sales floor and stockroom; adhere to asset-protection, POS and retail policy procedures.
• Support teammates across functional areas, participate in brand trainings and inclusion initiatives, and foster a collaborative team environment.
• Comply with physical requirements of the role (regularly lift at least 25 lbs; occasionally up to 50 lbs) and sustain energy during peak retail periods.

Qualifications

• 1+ years of sales experience; luxury retail experience strongly preferred. A combination of education and relevant experience will be considered.
• Proficiency with POS systems and mobile POS; comfortable using iPad/laptop and clienteling tools; familiarity with walkie-talkie operation and reading price/release sheets.
• Strong English language proficiency.
• Social media savvy with experience or comfort in social selling, short-form video, live-stream shopping or video demos preferred.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift, bend, climb and maneuver in a retail environment as required.

Skills

Experience

Minimum of one year of retail sales experience, preferably within luxury or premium fashion; proven track record meeting sales targets and working in a fast-paced, customer-focused environment.

Education

High school diploma or equivalent; retail-, fashion- or customer-service-related coursework or certification preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(K); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach fosters an inclusive, optimistic workplace rooted in New York heritage and product craftsmanship, and operates within Tapestry's wider commitment to equity and employee development. The environment prizes creativity, customer focus and direct communication, with structured training and opportunities to grow within a global house of brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.