Coach Sales Associate (Casual)

Location
Employment Part-Time
Seniority Entry-Level
Department Retail & Boutique Operations
Industry Fashion, Apparel & Leather Goods
Posted Apr 9, 2026
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Coach in Biggera Waters (Harbourtown) is recruiting a Casual Sales Associate — part-time retail role delivering luxury client service and omni-channel selling.

Overview

Coach is an internationally recognised fashion house known for leather goods, handbags and accessories, operating globally and positioned within the Tapestry portfolio of brands. The brand combines contemporary design with heritage craftsmanship and pursues inclusive, customer-focused retail experiences across its stores.

Role & Responsibilities

  • Act as a front-line ambassador of the Coach brand, delivering personalised, elevated luxury service consistent with Coach style and service standards.
  • Build and cultivate lasting client relationships through styling advice, product expertise and proactive follow-up.
  • Drive sales performance through cross-selling, upselling and execution of personal sales plans to meet individual and store KPIs.
  • Operate mobile POS and in-store technology to process purchases, returns, exchanges and online order pickups efficiently.
  • Use clienteling tools, social selling and short-form video to capture customer data, convert prospects and encourage repeat business.
  • Maintain high energy on the sales floor, manage multiple customers, and adapt selling techniques to fluctuating business needs.
  • Support daily operational tasks including cash wrap, inventory receiving, replenishment, stockroom organisation and visual merchandising.
  • Participate in inventory cycles, merchandise movement and asset-protection procedures to preserve store standards.
  • Support teammates across functional areas, foster a collaborative team environment and contribute to inclusion and training initiatives.
  • Accept feedback, adapt behaviour professionally and maintain a calm, service-oriented demeanour during peak periods.

Qualifications

  • Minimum 1+ years of sales experience; luxury retail experience preferred.
  • Proven competence using POS systems and basic digital devices (iPad, laptop); comfortable with mobile POS operation.
  • Proficiency in English (strong verbal communication and customer-facing presentation).
  • Demonstrated ability to work a flexible schedule including nights, weekends, peak season and public holidays.
  • Social-media savvy with experience in live-stream shopping or video demos, clienteling and data acquisition preferred.
  • Ability to multitask in a fast-paced retail environment and adhere to retail policies and asset-protection procedures.

Skills

mobile POS clienteling tools short-form video iPad laptop walkie-talkie social selling visual merchandising inventory processing cash wrap customer relationship management product knowledge and styling

Experience

At least one year of retail sales experience is required; prior luxury or premium-brand retail experience and demonstrable omni‑channel selling or clienteling exposure are strongly preferred.

Education

High school diploma or equivalent; a combination of relevant education and retail experience will be considered.

Workplace

This position is based in Biggera Waters, Queensland, Australia, within easy reach of Gold Coast.

Culture

Coach emphasises inclusive, collaborative retail teams that prioritise client relationships and professional development. As part of the Tapestry family, the environment encourages diversity, ongoing training and participation in brand initiatives.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Associate», «Client Advisor», «Sales Consultant», «Store Sales Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.