Coach Sales Associate
- Location
- Castle RockColoradoUSA
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–24.25/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 10, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Sales Associate position in Castle Rock, Colorado—luxury retail role offering personalized customer service, omni-channel selling, and competitive hourly pay.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards and delivering elevated, personalized shopping experiences
- Build lasting client relationships through personalized styling advice, product expertise, and fashion consultations
- Drive sales through strategic cross-selling, upselling, and tailored product recommendations
- Utilize mobile POS systems, clienteling tools, and social selling platforms (including short-form video) to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans to meet or exceed individual and team KPIs
- Source new customers, maintain client relationships, and execute follow-up strategies to close sales
- Maintain high energy and engagement on the sales floor while managing multiple customers simultaneously and adapting techniques to evolving business needs
- Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining elevated service standards
- Maintain organized and well-stocked sales floor and stockroom; adhere to retail policies, POS protocols, and asset protection procedures
- Process transactions efficiently, including purchases, returns, exchanges, and online order pickups
- Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Assist teammates across functional areas as needed to support store operations
- Foster a collaborative, trust-based team environment and encourage peer performance
- Participate actively in brand initiatives, training programs, and inclusion activities
- Welcome constructive feedback, adapt behaviors as needed, and maintain a calm, professional demeanor in all situations
Qualifications
- Minimum 1+ years of sales experience (luxury retail background strongly preferred)
- Demonstrated knowledge of fashion trends and competitive landscape
- Experience with POS systems, mobile devices (iPad/laptop), and Mobile POS platforms
- Proficiency with basic computer applications and retail technology (walkie-talkie systems, price/release sheet interpretation)
- Strong English language proficiency
- Physical capability to lift at least 25 lbs regularly and up to 50 lbs occasionally; ability to climb, bend, kneel, and navigate sales floor and stockroom environments
Skills
Experience
Minimum 1+ years of professional sales experience, preferably in a luxury retail environment. Experience demonstrating fashion trend awareness, competitive product knowledge, and proficiency with point-of-sale systems. Social media savvy and familiarity with live-stream shopping, video demonstrations, or clienteling platforms are preferred.
Education
High school diploma or equivalent; a combination of relevant retail experience and professional development training is acceptable in lieu of formal post-secondary education.
Workplace
This position is based in Castle Rock, Colorado, USA, within easy reach of Denver.
Compensation
The base compensation for this position ranges from USD 15 to USD 24.25 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Associate», «Style Advisor», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.