Coach Sales Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Represent Coach as a brand ambassador, adhering to brand service standards and the Coach Guide to Style
• Build lasting client relationships through personalized styling, product expertise, and tailored fashion advice
• Drive sales through strategic cross-selling, upselling, and targeted product recommendations
• Utilize mobile POS, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
• Develop and execute personal sales plans; meet or exceed individual and team KPIs
• Source and acquire new customers, maintain relationships, and follow up to close sales
• Maintain high energy on the sales floor, manage multiple customers simultaneously, and adapt selling techniques to evolving business needs
• Execute daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while upholding service standards
• Maintain organized, clean, and fully stocked sales floor and stockroom; follow retail policies, POS procedures, and asset protection protocols
• Process transactions efficiently including purchases, returns, exchanges, and online order pickups
• Support inventory cycles by receiving shipments, stocking shelves, and managing product flow
• Assist teammates across functional areas as required to support store operations
• Foster a collaborative, trust-based team environment and encourage peer performance
• Participate in brand initiatives, training programs, and diversity and inclusion activities
• Welcome constructive feedback, adapt behaviors, and maintain professional composure under pressure

Qualifications

• 1+ years of sales experience, preferably in luxury retail
• Proficiency with POS systems and mobile POS technology
• Strong English language proficiency
• Ability to work effectively in a fast-paced retail environment
• Knowledge of current fashion trends and competitive landscape
• Physical capability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and navigate sales floor and stockroom
• Flexible availability including nights, weekends, peak seasons, and high-traffic retail days including public holidays

Skills

Experience

1+ years of sales experience in a retail environment, with luxury retail background preferred. Demonstrated ability to manage multiple customer interactions, adapt selling techniques, and maintain composure in high-volume settings. Experience with data acquisition, customer relationship management, and social media selling is advantageous.

Education

High school diploma or equivalent; combination of education and relevant retail or fashion experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.