Coach Sales Associate

Overview

Coach is an American luxury fashion house known for its leather goods, handbags, accessories and contemporary ready-to-wear. The brand is part of Tapestry, a global house of lifestyle brands; together they emphasise craft, creativity and inclusive storytelling while investing in training and career development across retail and corporate roles.

Role & Responsibilities

• Act as the front-line ambassador for the Coach brand, delivering personalised, elevated luxury service in accordance with Coach Guide to Style and Service standards.
• Build and maintain long-term client relationships through personalised styling, product expertise and proactive follow-up to drive loyalty and repeat purchases.
• Drive sales performance via cross-selling, upselling and tailored recommendations; develop and execute personal sales plans to meet individual and store KPIs.
• Leverage omni-channel tools — mobile POS, clienteling tools and social selling platforms (including short-form video) — to capture client data and convert demand.
• Manage multiple customers on the sales floor with high energy and professional composure; adapt selling techniques to evolving business needs.
• Support daily store operations including cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory processing, replenishment and visual merchandising.
• Receive shipments, stock merchandise, manage product movement and assist with inventory cycles while following POS and asset-protection procedures.
• Maintain a clean, organised and well-stocked sales floor and stockroom; comply with retail policies and loss-prevention protocols.
• Collaborate with teammates across functional areas, foster a trust-based team environment and participate in brand initiatives, training and inclusion activities.
• Accept feedback, adapt behaviours and sustain a calm, professional demeanor under pressure; meet the physical demands of the role (regularly lift ≥25 lbs; occasionally up to 50 lbs).

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience strongly preferred. A combination of education and experience will be considered.
• Demonstrable experience operating POS systems and Mobile POS; comfortable using iPad/laptop and walkie-talkie in a store environment.
• Strong English language proficiency required.
• Proven ability to work in a fast-paced, customer-centric retail environment and to maintain high standards under peak traffic conditions.
• Flexible availability to work nights, weekends, peak seasons and public holidays.
• Preferred: social media savvy with experience in social selling, short-form video, live-stream shopping, clienteling and data acquisition.

Skills

Experience

At least one year of direct sales experience, ideally within luxury or premium retail; demonstrated ability to meet or exceed sales targets and to use clienteling and omni-channel sales techniques.

Education

High school diploma or equivalent; combination of education and relevant retail experience accepted.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach operates within the Tapestry portfolio and emphasises creativity, inclusivity and customer-centricity. The retail environment is collaborative and performance-oriented, with structured training and development programs and a focus on diversity and equitable employment practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.