Coach Sales Associate
- Location
- CarlsbadCaliforniaUSA
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $15–24.25/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 6, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Sales Associate in Carlsbad, California. Deliver personalized luxury retail service, drive sales, and represent the Coach brand. $15–$24.25/hr, full-time.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards and luxury retail protocols
- Build and maintain lasting client relationships through personalized styling, product expertise, and tailored fashion advice
- Drive incremental sales through strategic cross-selling, upselling, and customized product recommendations
- Utilize mobile POS systems, clienteling tools, and social selling platforms (including short-form video content) to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans; consistently meet or exceed individual and team key performance indicators
- Source new customers, establish rapport, and execute follow-up protocols to convert prospects and close sales
- Maintain high energy and presence on the sales floor while managing multiple customers and adapting techniques to evolving business demands
- Execute daily operational tasks including cash wrap processing, inventory management, merchandise replenishment, and visual display maintenance while upholding service standards
- Maintain sales floor and stockroom cleanliness, organization, and stock levels; adhere to retail policies, point-of-sale procedures, and asset protection protocols
- Process transactions efficiently and accurately, including purchases, returns, exchanges, and online order pickups
- Support inventory cycles by receiving shipments, stocking shelves, and coordinating product flow between store and stockroom
- Collaborate with teammates across functional areas and foster a trust-based, inclusive team environment
- Participate actively in brand initiatives, training programs, and company-wide inclusion activities
- Demonstrate coachability, adapt to feedback, and maintain composure in fast-paced retail environments
Qualifications
- Minimum 1+ years of professional sales experience; luxury retail background strongly preferred
- Demonstrated knowledge of current fashion trends and competitive market landscape
- Proficiency with point-of-sale (POS) systems, mobile POS platforms, and iPad/laptop navigation
- Basic computer literacy and ability to read pricing sheets, release schedules, and inventory reports
- Fluent English language proficiency; ability to communicate clearly with diverse clientele
- Ability to thrive in a fast-paced, dynamic retail environment with flexibility to adapt to shifting priorities
- Physical capability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), climb, bend, kneel, and navigate sales floor and stockroom spaces
- Preferred: Social media fluency, experience with live-stream shopping or video content creation, clienteling expertise, and data acquisition proficiency
Skills
Experience
1+ years of professional sales experience; luxury retail background is preferred, though a combination of retail experience and fashion industry knowledge will be considered. Familiarity with omni-channel retail environments and clienteling best practices is advantageous.
Education
High school diploma or equivalent; additional retail, fashion, or business training/certification is valued but not required.
Workplace
The successful candidate will be located in Carlsbad, California, USA, with easy access to San Diego.
Compensation
The base compensation for this position ranges from USD 15 to USD 24.25 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Associate», «Style Advisor», «Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.