Coach Sales Associate

About Coach

Coach is a global fashion house known for modern leather goods and accessories, rooted in New York design sensibilities. The brand is part of the Tapestry portfolio, a global house of brands that emphasizes creativity, inclusivity and cross‑brand scale. As an employer, Coach blends heritage craftsmanship with contemporary retail innovation and omnichannel selling.

Role & Responsibilities

• Act as a frontline ambassador of the Coach brand, consistently delivering elevated, personalized luxury service in accordance with Coach Guide to Style and Service standards.
• Build and maintain lasting client relationships through personalized styling, product knowledge and proactive follow‑up to drive repeat business and loyalty.
• Drive sales through cross‑selling, upselling and tailored recommendations; develop and execute personal sales plans to meet or exceed KPIs.
• Use POS systems, Mobile POS/iPad, clienteling tools and social selling (including short‑form video and live‑stream shopping) to capture customer data and convert transactions.
• Support daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage inventory cycles, receive shipments, and maintain visual merchandising and store presentation.
• Maintain a high level of floor readiness and product availability; keep sales floor and stockroom organized and adhere to asset protection procedures.
• Adapt selling techniques to fluctuating business needs, manage multiple customers simultaneously, and assist teammates across functional areas as required.
• Participate in brand initiatives, training and inclusion activities; accept feedback and demonstrate a calm, professional demeanour.

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience strongly preferred.
• Proficiency with POS operation and Mobile POS (iPad/laptop), and experience using clienteling tools and walkie‑talkies.
• Strong English language proficiency required.
• Ability to work a flexible retail schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and perform physical tasks (climb, bend, kneel) on the sales floor and in the stockroom.

Skills

Experience

Minimum of one year of sales experience, with preference for candidates who have worked in luxury retail and who are adept at omnichannel selling, social selling and clienteling.

Education

No formal degree required; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach emphasizes creative expression, inclusivity and a collaborative team culture grounded in New York heritage. As part of Tapestry, the workplace prioritizes diversity, learning and frontline empowerment, with structured training and brand initiatives that foster career development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.