Coach Sales Associate
- Location
- Cabazon California USA
- Employment
- Temporary
- Seniority
- Entry-Level
- Compensation
- $15–24.25/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 1, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
The Sales Associate serves as a front-line brand ambassador for Coach, delivering elevated and personalized shopping experiences whilst meeting individual and store sales targets. This role integrates luxury retail service with omni-channel selling and team collaboration to drive brand loyalty and revenue through consultative selling, client relationship-building, and operational excellence.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards and maintaining the brand's inclusive ethos
- Build lasting client relationships through personalized styling, fashion advice, and comprehensive product expertise
- Drive sales growth through strategic cross-selling, upselling, and tailored recommendations based on client needs
- Utilize mobile POS systems, clienteling tools, and social selling platforms—including short-form video content—to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans; consistently meet or exceed individual and team key performance indicators
- Source new customers, cultivate relationships, and execute follow-up strategies to close sales
- Maintain high energy on the sales floor, manage multiple customers simultaneously, and adapt selling techniques to evolving business requirements
- Execute daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards
- Maintain a clean, organized, and well-stocked sales floor and stockroom; adhere to retail policies, POS procedures, and asset protection protocols
- Process transactions efficiently across all channels: purchases, returns, exchanges, and online order pickups
- Support inventory cycles by receiving shipments, stocking merchandise, and managing product movement
- Provide assistance to teammates across functional areas as needed to support store operations
- Foster a collaborative, trust-based team environment and actively encourage team performance
- Participate in brand initiatives, training programs, and diversity and inclusion activities
- Welcome feedback constructively, adapt behaviors accordingly, and maintain composure in fast-paced retail scenarios
Qualifications
- Minimum 1+ years of sales experience, with luxury retail experience preferred
- Comprehensive knowledge of fashion trends, competitor offerings, and market positioning
- Demonstrated proficiency with POS systems and mobile point-of-sale technology
- Basic computer literacy including iPad and laptop operation
- Ability to read price sheets, product release information, and inventory documentation
- Strong English language proficiency
- Physical capability to lift 25 lbs regularly and up to 50 lbs occasionally; ability to climb, bend, kneel, and navigate sales floor and stockroom environments
- Flexibility to work varied schedules including nights, weekends, peak seasons, and public holidays
Skills
Experience
Minimum 1+ years of professional sales experience, preferably within luxury retail environments. Experience demonstrating fashion trend awareness, competitive market knowledge, and consultative selling approaches is valued. Prior exposure to omni-channel retail operations, clienteling practices, and digital sales tools is advantageous.
Education
High school diploma or equivalent; additional fashion, business, or retail-focused education is a plus but not required.
Workplace
This position is based in Cabazon, California, USA, within easy reach of Los Angeles.
Compensation
The base compensation for this position ranges from USD 15 to USD 24.25 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Associate», «Sales Advisor», «Brand Ambassador», «Clienteling Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.