Coach Sales Associate

About Coach

Coach is a global American fashion house known for its leather goods and accessible-luxury accessories. Headquartered in New York and operating as a brand within the Tapestry portfolio, Coach combines contemporary design with a heritage craftsmanship ethos and a strong focus on omnichannel retail and client experience.

Role & Responsibilities

• Act as a front-line ambassador for the Coach brand, consistently delivering Coach Guide to Style and Service standards.
• Provide elevated, personalized shopping experiences through styling advice, product expertise and relationship-building.
• Drive individual and store sales by executing personal sales plans, cross-selling, upselling and achieving KPIs.
• Use mobile POS, clienteling tools and social selling/short-form video to capture client data and encourage repeat purchases.
• Source new customers, follow up to close sales and maintain long-term client relationships.
• Perform routine store operations: process transactions (sales, returns, exchanges, online pickups), manage cash wrap and adhere to POS procedures.
• Support inventory cycles—receive shipments, replenish stock, process inventory and maintain an organized sales floor and stockroom.
• Assist teammates across functional areas and foster a collaborative, trust-based environment.
• Participate in brand initiatives, training programs and inclusion activities; accept feedback and adapt behaviour professionally.
• Adhere to retail policies, asset protection procedures and health & safety guidelines.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Proven ability to meet or exceed sales targets and execute personal sales plans.
• Experience operating POS systems and mobile devices (iPad/Mobile POS); comfortable with basic computer tasks and walkie‑talkie communication.
• Physical ability to lift regularly up to 25 lb (occasionally up to 50 lb), climb, bend, kneel and manage stockroom activities.
• Strong English language proficiency.
• Social media savvy with experience in short-form video, live-stream shopping or video demos is preferred.
• Availability to work a flexible schedule including nights, weekends, peak season and public holidays.

Skills

Experience

At least one year of retail or sales experience, preferably in luxury or premium fashion; demonstrated success with omni-channel selling, clienteling and meeting individual sales KPIs.

Education

High school diploma or equivalent; post-secondary coursework or retail-related certifications preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance

Culture

Coach promotes a creative, customer-focused culture rooted in its New York heritage and guided by Tapestry’s emphasis on inclusivity and development. The workplace values direct feedback, collaboration and continuous learning, with an expectation that employees adapt quickly and deliver results.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.