Coach Sales Associate
About Coach
Coach is an American luxury fashion house known for leather goods and refined accessories. The brand is part of the Tapestry portfolio, a global house of brands that emphasizes creativity, inclusivity and omni-channel retail innovation. As an employer, Coach operates within Tapestry’s global framework, offering development programs and brand-led retail experiences.
Coach (Tapestry) seeks a Part-time Sales Associate in Byron Center, Michigan to deliver luxury retail and omni-channel client experiences.
Role & Responsibilities
- Act as the front-line ambassador for the Coach brand, upholding Coach Guide to Style and Service standards.
- Deliver personalized styling and product expertise to build lasting client relationships and drive repeat business.
- Achieve individual and team sales targets through cross-selling, upselling and tailored recommendations.
- Leverage mobile POS, clienteling tools and social selling (including short-form video) to capture client data and close sales.
- Execute daily store operations: process transactions, manage inventory receipt and replenishment, visual merchandising, and maintain sales floor/stockroom standards.
- Source and follow up with new customers, manage online order pickups, returns and exchanges efficiently.
- Support team performance by collaborating across functional areas, participating in brand initiatives and trainings, and fostering a trust-based environment.
- Maintain composure and professional demeanor under pressure; accept feedback and adapt behaviors to business needs.
Qualifications
- Minimum 1 year of sales experience; luxury retail experience strongly preferred.
- Experience operating POS systems and mobile POS; comfortable using iPad/laptop for sales and clienteling.
- Proven clienteling and data-acquisition skills; familiarity with social selling or live‑stream shopping is preferred.
- Ability to work a flexible retail schedule including nights, weekends, peak season and public holidays.
- Ability to lift regularly at least 25 lbs (up to 50 lbs occasionally) and perform physical tasks such as bending, climbing and stocking.
- High level of professionalism, strong interpersonal skills, and a customer-focused mindset.
Skills
Experience
At least 1+ year of retail or sales experience; prior luxury retail experience and familiarity with omni-channel selling and clienteling is preferred.
Education
High school diploma or equivalent; a combination of education and relevant retail experience will be considered.
Workplace
The successful candidate will be located in Byron Center, Michigan, USA, with easy access to Grand Rapids.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.
Culture
Coach emphasizes creativity, courage and customer focus within a collaborative retail environment. As part of Tapestry, the brand prioritizes inclusivity, ongoing development and cross‑brand learning while encouraging proactive, results-driven performance.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Associate», «Client Advisor», «Store Sales Consultant», «Luxury Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.