Coach Sales Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards and brand values
• Build lasting client relationships through personalized styling, product expertise, fashion trend knowledge, and tailored recommendations
• Drive sales performance through cross-selling, upselling, and consultative selling techniques to meet personal and team KPIs
• Utilize mobile POS, clienteling tools, and social selling platforms including live-stream shopping and short-form video content to acquire customer data and encourage repeat purchases
• Develop and execute personal sales plans and meet or exceed individual and store sales goals
• Source new customers, maintain ongoing relationships, and execute follow-up strategies to close sales
• Maintain high energy and engagement on the sales floor, manage multiple customers simultaneously, and adapt selling approach to business priorities
• Execute daily operational tasks including cash wrap procedures, inventory processing, stock replenishment, and visual merchandising while maintaining service excellence
• Maintain cleanliness, organization, and optimal stock levels on the sales floor and in the stockroom; ensure compliance with retail policies, POS procedures, and asset protection protocols
• Process all transaction types efficiently, including purchases, returns, exchanges, and online order pickups
• Support inventory cycles by receiving shipments, stocking shelves, and managing product movement and turnover
• Provide cross-functional support to teammates in all operational areas as needed
• Foster a collaborative, trust-based team environment and encourage peer performance and accountability
• Participate actively in brand initiatives, mandatory training programs, and inclusion activities
• Welcome constructive feedback, adapt behaviors and approaches, and maintain professionalism in all circumstances

Qualifications

• Minimum 1+ years of sales experience, with luxury retail background preferred
• Proficiency with point-of-sale systems and mobile POS technology on iPad and laptop platforms
• Strong English language proficiency
• Basic computer skills and ability to read price sheets and product release information
• Ability to work a flexible schedule including evenings, weekends, peak seasons, and public holidays
• Physical capability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and to climb, bend, kneel, and maneuver throughout sales floor and stockroom
• Ability to thrive in a fast-paced, high-traffic retail environment

Skills

Experience

Minimum 1+ years of professional sales experience, preferably in luxury retail or fashion environments. Knowledge of fashion trends, competitor landscape, and retail selling best practices is essential. Experience with omni-channel retail operations, social media savvy, and exposure to digital selling platforms is preferred.

Education

No specific educational requirement stated; a combination of relevant education and hands-on sales experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.