Coach Sales Associate

About Coach

Coach is an American luxury fashion house known for leather goods and accessible-luxury ready-to-wear, operating within the Tapestry portfolio. Rooted in New York craftsmanship and guided by Creative Director Stuart Vevers, the brand combines contemporary design with heritage construction and is part of a global group committed to innovation and inclusion.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, consistently applying the Coach Guide to Style and Service standards.
• Deliver elevated, personalized client experiences through styling advice, product expertise and follow-up to drive loyalty and repeat purchases.
• Achieve individual and store sales targets through cross-selling, upselling and execution of personal sales plans.
• Use mobile POS, clienteling tools and social selling (including short-form video and live-stream demos) to capture client data and convert sales.
• Perform daily store operations: process transactions (sales, returns, exchanges, online pickups), cash wrap, inventory receiving and replenishment, and basic visual merchandising.
• Maintain floor and stockroom organization, follow asset-protection and POS procedures, and support inventory cycles.
• Adapt selling techniques to changing business needs, manage multiple customers with high energy, and assist teammates across functional areas.
• Participate in brand initiatives, training and inclusion activities; welcome feedback and demonstrate professional composure.

Qualifications

• Minimum of 1 year of sales experience; luxury retail experience strongly preferred.
• Proficiency with POS operation and basic computer devices (iPad, laptop); experience with mobile POS and clienteling platforms.
• Strong English language proficiency.
• Social-media savvy with experience in short-form video or live-stream shopping preferred.
• Ability to work a flexible schedule including evenings, weekends, peak season and public holidays.
• Ability to lift regularly at least 25 lbs (occasionally up to 50 lbs) and to climb, bend and kneel as required by retail operations.

Skills

Experience

At least one year of sales experience is required; candidates with prior luxury retail, clienteling, or omni-channel selling experience are preferred.

Education

No formal degree required; high school diploma or equivalent preferred. A combination of education and relevant experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach emphasizes an inclusive, optimistic workplace rooted in its New York heritage and the broader Tapestry values. The brand prioritizes creativity, customer focus and collaborative team performance within a fast-paced retail environment, and supports development through structured training and inclusion initiatives.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.