Coach Sales Associate

About Coach

Coach is a New York–born fashion house known for design-led leather goods and accessible luxury, operating globally as part of the Tapestry portfolio. The brand emphasizes craftsmanship, contemporary styling, and product longevity while drawing on the broader resources and inclusive commitments of the Tapestry group.

Role & Responsibilities

• Serve as the front-line ambassador of the Coach brand, delivering elevated, personalized shopping experiences aligned with Coach Guide to Style and Service standards.
• Build and sustain lasting client relationships through product expertise, personalized styling and proactive follow-up to drive repeat purchases.
• Achieve individual and store sales targets by upselling, cross-selling and executing personal sales plans to meet KPIs.
• Leverage mobile POS, clienteling tools and social selling platforms (including short-form video) to capture client data and convert digital engagement into sales.
• Source new customers, manage multiple clients on the sales floor, and adapt selling techniques to fluctuating business needs.
• Complete daily store operations: cash wrap, inventory processing, replenishment, visual merchandising and asset protection procedures.
• Process transactions efficiently (sales, returns, exchanges, online pickups) and support inventory cycles, including receiving and stocking shipments.
• Maintain a clean, organized sales floor and stockroom and assist teammates across functional areas to foster team performance.
• Participate in brand initiatives, training programs and inclusion activities; accept feedback and demonstrate a calm, professional demeanor.

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience preferred. Combination of education and experience will be considered.
• Proficiency with POS operation and basic computer devices (iPad/laptop) and familiarity with mobile POS systems.
• Experience using clienteling tools and social selling platforms; social media savvy and experience with live‑stream shopping or video demos preferred.
• Ability to lift 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel and maneuver throughout sales floor and stockroom.
• Capacity to work a flexible schedule, including nights, weekends, peak seasons and public holidays.
• Strong English language proficiency.

Skills

Experience

Minimum of one year of retail sales experience; prior luxury retail or high-end clienteling experience preferred. Experience using POS, clienteling systems and social/video selling channels is advantageous.

Education

High school diploma or equivalent preferred; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach fosters a creative, customer-centric retail culture rooted in inclusivity and craftsmanship, and operates within the broader Tapestry values of diversity and equity. The environment is fast-paced and collaborative, with an emphasis on ongoing training, feedback and development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.