Coach Sales Associate

About Coach

Coach is a global luxury fashion house renowned for its leather goods, accessories and ready-to-wear, and is part of the Tapestry portfolio of brands. The brand balances heritage craftsmanship with contemporary design and operates a global retail footprint focused on elevated customer experiences.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, consistently delivering elevated, personalized service in accordance with Coach style and service standards.
• Build and maintain long-term client relationships through one-to-one styling, product expertise and proactive follow-up to drive repeat visitation and loyalty.
• Achieve individual and store sales targets by cross-selling, upselling and executing personal sales plans and KPIs.
• Sell across channels using mobile POS, clienteling tools, social selling and short-form video to capture client data and convert engagements.
• Process transactions efficiently including purchases, returns, exchanges and online order pickups while following POS and asset protection procedures.
• Support daily store operations: receive shipments, perform inventory processing, replenish stock, maintain the cash wrap and organize the stockroom.
• Execute visual merchandising standards to maintain an on-brand sales floor presentation and product availability.
• Source new customers on the sales floor and via digital touchpoints; adapt selling techniques to fluctuating store traffic and business needs.
• Participate in brand trainings, inclusion initiatives and store-level projects; provide and accept constructive feedback to improve performance.
• Assist teammates across functional areas and foster a collaborative, trust-based environment that encourages team performance.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience strongly preferred.
• Demonstrable experience operating POS systems and mobile POS; basic computer proficiency (iPad, laptop).
• Proven clienteling skills and the ability to capture and act on client data.
• Strong English language proficiency.
• Capacity to work a flexible retail schedule including nights, weekends, peak seasons and public holidays.
• Physical ability to lift regularly up to 25 lbs (occasionally up to 50 lbs), climb, bend and work on the sales floor and in the stockroom.
• Social media savvy and experience with live-stream shopping, short-form video or video demos (preferred).
• A combination of education and experience will be considered.

Skills

Experience

Minimum of 1+ years of sales experience, with a preference for candidates who have worked in luxury or premium retail environments and demonstrated success meeting sales targets.

Education

High school diploma or equivalent; additional retail, merchandising or customer service coursework is a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach operates within the Tapestry family and emphasizes an inclusive, customer-centric retail culture that values creativity, courage and continuous learning. The workplace is fast-paced and collaborative, with structured training and development opportunities and an organizational focus on diversity, equity and inclusion.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.