Coach Sales Associate
- Employment
- Part-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 30, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Sales Associate, Biggera Waters, Australia. Luxury retail role combining personalized styling, clienteling, and omni-channel selling.
Role & Responsibilities
- Represent Coach brand ethos and Guide to Style standards; embody Coach values and inclusive spirit
- Build lasting client relationships through personalized styling advice, product expertise, and fashion recommendations
- Drive sales through cross-selling, upselling, and tailored client-specific product suggestions
- Leverage mobile POS, clienteling tools, and social selling platforms including short-form video to capture customer data and encourage repeat engagement
- Develop and execute personal sales plans to meet or exceed individual and team KPIs
- Source and acquire new customers; maintain relationships and execute targeted follow-up to close sales
- Maintain high energy and presence on the sales floor whilst managing multiple customers simultaneously; adapt selling techniques to meet evolving business needs
- Execute daily operational tasks including cash wrap procedures, inventory processing, replenishment, and visual merchandising while upholding service standards
- Maintain sales floor and stockroom cleanliness, organization, and stock levels; adhere to retail policies, POS procedures, and asset protection protocols
- Process transactions efficiently including purchases, returns, exchanges, and online order pickups
- Participate in inventory cycles: receive and process shipments, stock merchandise, and manage product movement
- Assist team members across functional areas as required
- Foster collaborative, trust-based team environment and encourage collective performance
- Participate in brand initiatives, training programs, and inclusion activities
- Remain receptive to feedback, adapt behaviours as needed, and maintain calm, professional demeanor under pressure
Qualifications
- Minimum 1+ years of sales experience; luxury retail background preferred
- Proficiency with POS systems, iPad/laptop, mobile POS, and walkie-talkie equipment
- Ability to read price sheets and release information accurately
- Strong English language proficiency
- Demonstrated ability to work in a fast-paced retail environment
- Preferred: Social media fluency, experience with live-stream shopping or video demonstrations, clienteling expertise, and data acquisition skills
Skills
Experience
1+ years of sales experience; luxury retail background strongly preferred. Knowledge of fashion trends, competitor landscape, and omni-channel retail environments is advantageous.
Education
No formal qualification specified; a combination of education and relevant sales experience will be considered.
Workplace
The role is situated in Biggera Waters, Queensland, Australia — conveniently close to Gold Coast.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Specialist», «Style Consultant», «Fashion Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.