Coach Sales Associate
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- £30,160–32,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 23, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Sales Associate (8 hours) at Bicester Outlet: luxury retail role offering £30,160–£32,000 annually plus employee benefits and career progression.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards and maintaining a professional, polished appearance
- Build lasting client relationships through personalized styling, product expertise, fashion trend knowledge, and tailored recommendations
- Drive sales through strategic cross-selling, upselling, and product recommendations aligned with client needs
- Utilize mobile POS systems, clienteling tools, and social selling platforms including live-stream shopping and short-form video content to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans; consistently meet or exceed individual and team KPIs
- Source new customers, maintain ongoing relationships, and execute follow-up strategies to close sales and build brand loyalty
- Maintain high energy and adaptability on the sales floor while managing multiple customers and adjusting selling techniques to business demands
- Execute daily operational responsibilities including cash wrap transactions, inventory processing, replenishment, and visual merchandising while upholding service standards
- Maintain sales floor and stockroom organization, cleanliness, and stock levels in accordance with retail policies, POS procedures, and asset protection protocols
- Process transactions with efficiency and accuracy, including purchases, returns, exchanges, online order pickups, and special orders
- Participate in inventory cycles including receiving shipments, shelving products, cycle counts, and inventory management
- Provide cross-functional support to teammates as needed and foster a collaborative, trust-based team environment
- Participate actively in brand initiatives, training programs, and equity, inclusion, and diversity activities
- Welcome feedback constructively, adapt behaviors as required, and maintain composure and professionalism in all interactions
Qualifications
- Minimum 1 year of sales experience, with luxury retail background strongly preferred
- Knowledge of fashion trends, competitive landscape, and current retail dynamics
- Proficiency with POS systems and basic computer competency including iPad, laptop, and mobile POS platforms
- Demonstrated experience with walkie-talkie communication and ability to read price and release sheets
- Strong English language proficiency
- Ability to thrive in fast-paced, high-volume retail environments
- Experience with social media platforms, live-stream shopping, or video demonstrations (preferred)
- Clienteling and customer data acquisition skills (preferred)
Skills
Experience
Minimum 1 year of sales experience in a retail environment, preferably within the luxury fashion retail sector. Experience with POS systems, omni-channel selling, clienteling, and customer data management is advantageous. Prior exposure to social media-driven sales strategies, live-stream commerce, or video-based product demonstrations is preferred.
Education
A combination of educational background and professional sales experience will be considered; no specific formal qualification is mandated.
Workplace
The successful candidate will be located in Bicester, England, UK, with easy access to London.
Compensation
The base compensation for this position ranges from GBP 30,160 to GBP 32,000 per annum.
Benefits
Attractive employee discount, 1 paid volunteering day per year with opportunities to engage in global volunteer projects, learning and development opportunities through the Ambassador Programme, regular social events, inclusive equity, inclusion, and diversity initiatives including employee resource groups and regional inclusion councils, internal mobility and career progression opportunities, compelling incentive programme.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Associate», «Style Consultant», «Boutique Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.