Coach Sales Associate

About Coach

Coach is a New York–born global fashion house recognized for quality leather goods and contemporary accessories. The brand sits within the Tapestry portfolio, a global house of brands that emphasizes creativity, inclusivity and omni‑channel retail innovation.

Role & Responsibilities

• Act as the front‑line ambassador of the Coach brand, delivering an elevated, personalised luxury shopping experience aligned with Coach style and service standards.
• Build and nurture lasting client relationships through expert styling, product knowledge and proactive follow‑up to drive repeat business.
• Achieve and exceed individual and store sales KPIs through cross‑selling, upselling and personalised recommendations; develop and execute personal sales plans.
• Leverage omni‑channel tools — mobile POS, clienteling systems and social selling platforms — to capture client data, convert opportunities and facilitate online pickup/returns.
• Create short‑form video, live‑stream demonstrations or social content to support store acquisition and engagement strategies (where required).
• Process transactions accurately and efficiently (sales, returns, exchanges, online order fulfilment) while adhering to POS and asset‑protection procedures.
• Perform daily operational duties including cash wrap, inventory receiving, replenishment, stockroom organisation and basic visual merchandising.
• Support inventory cycles and stock movement; receive shipments and maintain floor and stockroom presentation standards.
• Collaborate with teammates across functional areas, foster a trust‑based environment and participate in brand trainings and inclusion initiatives.
• Maintain a calm, professional demeanour under pressure and adapt selling techniques to fluctuating business needs; comply with physical requirements for merchandising and stock handling.

Qualifications

• Minimum 1+ years of sales experience; prior luxury retail experience strongly preferred.
• Proficiency operating POS systems and mobile devices (iPad/laptop/Mobile POS); ability to read price and release sheets.
• Strong English language proficiency.
• Social media savvy with experience in short‑form video, live‑stream shopping or video demos preferred; clienteling and data acquisition experience preferred.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Ability to lift regularly at least 25 lbs and occasionally up to 50 lbs; capable of climbing, bending and kneeling on the sales floor and in the stockroom.

Skills

Experience

At least one year of sales experience is required; candidates with prior luxury retail, omni‑channel selling or live‑stream/social commerce experience are preferred.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid maternity and paternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach operates within a fast‑paced, creative retail environment that values inclusivity, collaboration and customer obsession. As a member of the Tapestry family, the brand emphasises continuous learning, diversity and measurable performance.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.