Coach Sales Associate

Overview

Coach is a global American fashion house known for its leather goods and accessible-luxury accessories. Part of the Tapestry portfolio, Coach combines New York heritage with contemporary creative direction and places emphasis on craftsmanship, brand storytelling and inclusive customer experiences.

Role & Responsibilities

• Serve as the front-line ambassador for the Coach brand, delivering elevated, personalized luxury service and adhering to Coach style and service standards.
• Build and maintain lasting client relationships through personalized styling, product expertise and proactive follow-up to drive repeat business.
• Drive sales performance via cross-selling, upselling and tailored recommendations; develop and execute personal sales plans to meet individual and store KPIs.
• Operate mobile POS and in-store systems to process purchases, returns, exchanges and online order pickups efficiently.
• Use clienteling tools and social selling (including short-form video) to capture customer data, source new clients and convert leads.
• Support daily store operations: receive shipments, replenish stock, maintain visual merchandising standards and participate in inventory cycles.
• Maintain a clean, organized and well-stocked sales floor and stockroom while following POS, asset protection and retail policies.
• Collaborate with teammates, assist across functional areas, and participate in brand trainings and inclusion initiatives to elevate team performance.
• Adapt selling techniques and maintain composure in a fast-paced environment; accept feedback and adjust behaviors professionally.

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience strongly preferred.
• Experience operating POS systems and mobile POS devices; basic computer proficiency (iPad/laptop).
• Familiarity with clienteling practices, social selling and short-form video/live-stream shopping is preferred.
• Strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Physical ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend and maneuver around sales floor and stockroom.

Skills

Experience

At least 1 year of retail or sales experience is required; luxury retail background and experience with social selling or live-stream/video demos are preferred.

Education

High school diploma or equivalent required; post-secondary study in retail, fashion or a related field preferred. A combination of education and relevant experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach operates with New York creative energy and a focus on accessible luxury and craftsmanship, while benefiting from the global scale and inclusion commitments of the Tapestry group. The workplace emphasizes collaboration, continuous learning and a customer-centric, diverse culture with formal training and development opportunities.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.