Coach Sales Associate
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 6, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Sales Associate, Aurora IL at Chicago Premium Outlets. Part-time role delivering luxury retail excellence, $15–$19.50/hr with benefits.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through cross-selling, upselling, and tailored recommendations aligned with customer needs
- Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture client data and encourage repeat purchases
- Develop and execute personal sales plans; meet or exceed individual and team KPIs
- Source new customers, maintain relationships, and follow up to close sales and build loyalty
- Maintain high energy and engagement on the sales floor while managing multiple customers and adapting selling techniques to business needs
- Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards
- Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures
- Process transactions efficiently including purchases, returns, exchanges, and online pickups
- Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Assist teammates in functional areas and foster a collaborative, trust-based environment
- Participate in brand initiatives, training programs, and inclusion activities to strengthen team performance
- Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor in all customer interactions
Qualifications
- 1+ years of sales experience, preferably in luxury retail
- Demonstrated knowledge of fashion trends and competitive landscape
- Proficiency with POS systems, basic computer skills (iPad/laptop, Mobile POS), and walkie-talkie operation
- Ability to read price and release sheets accurately
- Ability to work at a fast pace with the capacity to lift 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and navigate sales floor and stockroom
- Strong English language proficiency
- Luxury retail background or social media savvy (preferred)
- Experience with live-stream shopping, video content creation, or clienteling platforms (preferred)
Skills
Experience
1+ years of sales experience, with luxury retail background preferred. A combination of education and experience will be considered.
Education
No specific educational requirement stated; a combination of education and relevant retail or sales experience will be considered.
Workplace
The role is situated in Aurora, Illinois, USA — conveniently close to Chicago.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Associate», «Style Advisor», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.