Coach Sales Associate
- Employment
- Temporary
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 9, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach seeks a Temporary Sales Associate in Aurora, Illinois to deliver luxury retail service, drive sales, and support omni-channel operations at Chicago Premium Outlets.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through cross-selling, upselling, and tailored recommendations based on client needs
- Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans; meet or exceed individual and team KPIs
- Source new customers, maintain relationships, and follow up systematically to close sales
- Maintain high energy on the sales floor while managing multiple concurrent customers and adapting techniques to business priorities
- Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while upholding service standards
- Keep sales floor and stockroom clean, organized, and properly stocked; adhere to retail policies, POS protocols, and asset protection procedures
- Process transactions efficiently (purchases, returns, exchanges, online order pickups)
- Support inventory cycles including receipt and stocking of shipments and management of product movement
- Assist teammates across functional areas as required to meet store objectives
- Foster a collaborative, trust-based team environment and encourage peer performance
- Participate actively in brand initiatives, training programs, and diversity and inclusion activities
- Welcome feedback constructively, adapt behaviors as needed, and maintain composure in high-pressure situations
Qualifications
- Minimum 1+ years of sales experience, preferably in luxury retail environments
- Strong knowledge of current fashion trends and competitive landscape
- Proficiency with POS systems and basic computer skills (iPad, laptop, mobile POS)
- Demonstrated ability to use two-way radios and interpret price sheets and release documentation
- Strong English language proficiency
- Physical capability to lift minimum 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and maneuver sales floor and stockroom
- Ability to work flexible schedule including nights, weekends, peak seasons, and public holidays
Skills
Experience
1+ years of sales experience; luxury retail background preferred. A combination of relevant education and sales experience will be considered.
Education
No formal educational requirement specified; however, strong foundational literacy and numeracy are implied by the nature of the role.
Workplace
The role is situated in Aurora, Illinois, USA — conveniently close to Chicago.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Associate», «Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.