Coach Sales Associate

About Coach

Coach is a global fashion house renowned for its leather goods and accessible luxury aesthetic, based in New York and operating worldwide. The brand is part of Tapestry, a multi‑brand fashion group; as an employer Coach emphasizes creative product design, elevated customer service, and inclusive, team‑oriented workplaces.

Role & Responsibilities

• Act as front‑line ambassador for the Coach brand, delivering elevated, personalized client experiences in accordance with Coach service and style standards.
• Build and nurture lasting client relationships through styling advice, product knowledge, and follow‑up to drive repeat business and loyalty.
• Drive sales performance through cross‑selling, upselling and execution of personal sales plans to achieve individual and store KPIs.
• Leverage mobile POS, clienteling tools and social selling/short‑form video to capture customer data and convert online and in‑store demand.
• Execute daily store operations including cash wrap transactions, inventory receipt and processing, replenishment, visual merchandising and stockroom maintenance.
• Support omnichannel fulfilment: process purchases, returns, exchanges and online order pickups efficiently and accurately.
• Maintain a high‑energy sales floor, adapt selling techniques to traffic patterns, and assist teammates across functional areas when required.
• Participate in brand initiatives, training and inclusion programs while fostering a collaborative, trust‑based team environment.

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience preferred. A combination of relevant education and experience will be considered.
• Familiarity with POS operation and basic computing (iPad/laptop) and ability to use mobile POS systems and walkie‑talkies.
• Demonstrable clienteling skills and comfort with social media selling, live‑stream shopping or product video demonstrations (preferred).
• Strong English language proficiency required.
• Ability to work a flexible retail schedule including nights, weekends, holidays and peak seasonal periods.
• Physical ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and to climb, bend, kneel and manoeuvre in stockroom and sales floor environments.

Skills

Experience

At least one year of customer‑facing sales experience; prior luxury or premium retail experience is preferred. Demonstrated track record of meeting sales targets and using clienteling or mobile POS systems is advantageous.

Education

High school diploma or equivalent; some college or retail‑related coursework preferred but not required. A combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach emphasizes creativity, customer focus and a collaborative team culture rooted in its New York heritage. As part of Tapestry, the brand promotes inclusivity, professional development and an environment where direct feedback and entrepreneurial drive are valued.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.