Coach Sales Associate

About Coach

Coach is a global fashion house rooted in New York and part of the Tapestry portfolio. The brand is recognised for refined leather goods and accessible luxury, and as an employer it emphasises creativity, inclusivity and professional development within a larger, multi‑brand organisation.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, consistently delivering the Coach Guide to Style and Service standards.
• Cultivate and sustain lasting client relationships through personalized styling, product expertise and proactive outreach.
• Drive sales performance via cross-selling, upselling and tailored recommendations; develop and execute individual sales plans to meet KPIs.
• Leverage mobile POS, clienteling tools and social selling platforms (including short-form video) to capture client data and stimulate repeat purchases.
• Operate the sales floor and complete daily operational tasks—cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory replenishment and visual merchandising—while maintaining service standards.
• Support inventory cycles by receiving shipments, stocking merchandise and managing product movement between stockroom and sales floor.
• Maintain a clean, organised sales floor and stockroom; adhere to POS, asset protection and retail policies.
• Collaborate with teammates across functional areas, participate in brand initiatives and training programs, and contribute to a trust-based team environment.
• Adapt to a dynamic retail environment, manage multiple customers simultaneously and accept constructive feedback with a professional demeanour.
• Perform physical tasks as required—regularly lift at least 25 lbs and occasionally up to 50 lbs; bend, climb and maneuver in a busy retail setting.

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience strongly preferred; a combination of education and experience will be considered.
• Proficiency with POS operations and basic computer tools (iPad/laptop, Mobile POS); experience using walkie‑talkies and reading price/release sheets.
• Strong English language proficiency.
• Social media savvy with experience in live‑stream shopping or video demos, clienteling and data acquisition (preferred).
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to perform physical requirements of the role, including regular lifting of 25 lbs and occasional lifting up to 50 lbs.

Skills

Experience

At least one year of retail or sales experience is required; prior luxury retail experience and demonstrated achievement against sales targets are strongly preferred. A combination of relevant education and experience will be considered.

Education

High school diploma or equivalent; combination of education and experience considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach promotes an inclusive, team-oriented culture informed by its New York heritage and the broader Tapestry commitment to equity and development. Employees are encouraged to be creative, customer‑focused and results‑driven within a structured training and feedback environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.