Coach Sales Associate

About Coach

Coach is a New York–born luxury fashion house famed for its leather goods and elevated ready-to-wear. As part of the Tapestry portfolio, Coach combines contemporary design with accessible luxury and a commitment to inclusion, creativity, and global retail innovation.

Role & Responsibilities

• Act as a frontline ambassador, consistently delivering Coach’s Guide to Style and Service and an elevated, personalized shopping experience.
• Build and sustain client relationships through styling advice, product expertise and proactive follow-up to drive repeat business.
• Achieve individual and store sales targets through cross-selling, upselling and execution of personal sales plans.
• Use mobile POS, clienteling tools and social selling (including short‑form video) to capture customer data and convert engagements into sales.
• Manage multiple customers on the sales floor while maintaining high energy and adapting selling techniques to shifting business needs.
• Perform daily operational duties: process transactions (purchases, returns, exchanges, online pickups), cash wrap, inventory processing, replenishment and basic visual merchandising.
• Support inventory cycles: receive shipments, stock shelves and manage product movement between sales floor and stockroom.
• Maintain a clean, organized and well‑stocked sales floor and stockroom while following POS, retail policies and asset protection procedures.
• Collaborate with teammates, participate in brand initiatives and training, and contribute to a trust‑based, high‑performance team environment.
• Accept and act on feedback; demonstrate professionalism and composure in busy retail conditions.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience strongly preferred. A combination of education and experience will be considered.
• Proven competency with POS operation and basic computer tools (iPad, laptop) and familiarity with mobile POS workflows.
• Experience using clienteling tools, social selling platforms, short‑form video, live‑stream shopping or video demos preferred.
• Ability to read price/release sheets and use store communications equipment such as walkie‑talkies.
• Strong English language proficiency required.
• Availability to work a flexible retail schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift at least 25 lbs regularly and up to 50 lbs occasionally; able to climb, bend and maneuver in a sales floor and stockroom environment.

Skills

Experience

Minimum of 1+ years in sales, with preference for candidates who have worked in luxury or premium retail environments; demonstrated ability to meet or exceed sales KPIs and develop client relationships.

Education

High school diploma or equivalent; some college or retail coursework preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach blends New York creativity with accessible luxury and a team‑oriented retail culture. As part of Tapestry, the brand emphasizes inclusion, employee development and a fast‑paced, customer‑centric work environment that rewards initiative and collaboration.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.