Coach Sales Associate
Coach — Sales Associate (Part-time) in Asheville, NC: Temporary retail role at Coach Asheville Outlets delivering luxury client service and omni-channel sales.
Overview
Coach is an international luxury fashion house best known for leather goods and accessories, operating as a member of the Tapestry portfolio. The brand combines contemporary design with artisanal craftsmanship and emphasizes inclusive, customer-centric retail experiences within a global network of stores.
Role & Responsibilities
- Serve as the frontline brand ambassador, delivering elevated, personalized client service in accordance with the Coach Guide to Style and Service.
- Develop and maintain lasting client relationships through personalized styling, product expertise, and proactive follow-up to drive repeat business.
- Achieve personal and store sales targets through cross-selling, upselling and tailored recommendations; execute individual sales plans and meet KPI expectations.
- Utilize mobile POS, iPad/laptop systems, clienteling tools and social selling (including short-form video and live-stream) to capture client data and close omni‑channel transactions.
- Perform daily operational duties including cash wrap, inventory receiving and processing, replenishment, visual merchandising and stockroom organization.
- Process customer transactions and returns efficiently; support online order pickups and inventory cycle activities.
- Adapt floor selling strategies to traffic patterns, support teammates across functional areas and foster a collaborative, trust-based team environment.
- Participate in brand training, inclusion initiatives and accept feedback while maintaining a calm, professional demeanor on the sales floor.
Qualifications
- Minimum of 1 year of sales experience; luxury retail experience preferred. A combination of education and relevant experience will be considered.
- Proven ability to operate POS systems and mobile POS; comfortable using iPad/laptop and walkie‑talkie communications.
- Strong English language proficiency required.
- Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
- Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs, and to climb, bend and maneuver within the sales floor and stockroom.
Skills
Experience
At least 1 year of retail sales experience is required; a background in luxury retail is preferred. Familiarity with omni-channel selling, clienteling and social/live-stream commerce is advantageous.
Education
High school diploma or equivalent; a combination of education and relevant retail experience will be considered.
Workplace
This position is based in Asheville, North Carolina, USA, within easy reach of Charlotte.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Coach emphasizes creative design, inclusivity and a client-first mindset within the broader Tapestry family. The retail environment values collaboration, continuous learning and direct, actionable feedback to drive individual and team performance.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Associate», «Client Advisor», «Sales Consultant», «Retail Client Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.